CX Management

Connecting Your
Customers to Success

Customer experience management designed to create memorable and sustainable experiences that strengthen relationships, build customer loyalty, and drive long-term business success.

CX Strategy and Consulting

Driving Smarter
Business Decisions

Gain deep market insights through advanced research to understand consumer behavior and market trends. Empower precise and competitive decision-making while improving business processes.

CX Tech Innovation

Smarter Service
Powered by Tech

Deliver exceptional customer experience with intelligent workflows, omni-channel platforms, and real-time insights that boost efficiency, personalize interactions, and ensure seamless operations.

Grow Your Business

Your Digital BPO
Powered by Tech & People

MOCAP delivers end-to-end outsourcing solutions where technology and people work seamlessly together. With omni-channel platforms, intelligent automation, and customer-centric strategies, we help organizations achieve efficiency, resilience, and long-term success in today’s fast-changing world.

Proven Expertise

Real Experience
real results

KPI Commitment

deliver results
you can trust

IT & Security

certified with
iso 27001:2022

Global Network

Global networks for smater operations

Customer service agent answering call at MOCAP contact center

About MOCAP

Empowering Businesses
with Outsourcing Excellence

MOCAP is a leading outsourcing partner in Thailand and global, specializing in Contact Center, BPO, and Market Research. Backed by global shareholders Mitsui Group, Loxbit PCL, and Altius Link, we combine world-class standards with local expertise to deliver smarter operations and meaningful customer experiences.

Years in Business
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Global Delivery Hubs
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Dedicated Professionals
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Global Service Team
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Our Services

What We Do For You

Digital BPO by MOCAP delivers seamless CX, AI-powered efficiency, and resilient operations for lasting customer experiences and growth. With global expertise and innovative tech, we help businesses adapt fast, optimize resources, and thrive in the digital era.

CX Management

Providing end-to-end customer care, outreach, marketplace, and back-office support to deliver seamless and impactful customer experiences.

Benefits

CX Strategy and Consulting

Delivering market research insights, and powerful data-driven strategies to help businesses uncover opportunities and drive smarter decisions

Benefits

CX Tech Innovation

Shaping outsourcing with omni-channel CX, seamless integration, and AI technology helping businesses scale smarter and faster

Benefits

Our Client Stories

Tangible results that showcase
our expertise across multiple sectors

Our proven expertise drives efficiency, innovation, and customer satisfaction across multiple sectors, delivering tailored solutions that empower businesses to scale sustainably and achieve long-term success.

Automotive

FMCG

Home Appliance

BFSI

Let’s Talk About Your Goals

We understand that every business challenge is unique. Our proven outsourcing solutions align people, processes, and technology. Partner with MOCAP to drive efficiency, growth, and sustainable value.

Blog

MOCAP Talk Hub

MOCAP Talk Hub shares fresh perspectives on CX, BPO, and digital innovation practical insights for smarter operations and sustainable growth.

  • All Posts
  • MOCAP Talk
CX Omni-Channel จากต้นทุนบริการ สู่เครื่องมือเพิ่มรายได้

July 1, 2025/

CX Omni-channel จากต้นทุนบริการ สู่เครื่องมือเพิ่มรายได้ ค้นหาวิธีพลิกธุรกิจของคุณให้ตอบโจทย์ลูกค้าและสร้างกำไรมากขึ้น ในบทความนี้

Net Promoter Score วิธีประเมินความภักดีของลูกค้าต่อธุรกิจ

March 28, 2024/

Social Crisis Management รับมือยังไงในวันที่แบรนด์เกิดดราม่า จะโพสต์หรือแชร์เรื่องใด ต้องคิดให้ดี ไม่เว้นแม้แต่แบรนด์สินค้าที่ต้องสื่อสารด้วยความจริงใจ ไม่เช่นนั้นอาจเกิดดราม่าบนโลกออนไลน์แบบไม่ทันตั้งตัว

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Leadership Talk

What Our Leaders Envision & Share

Your trusted Digital BPO partner, driving seamless CX, AI efficiency, and secure Contact Center, BPO, and Market Research solutions.

Work Hours

We’re here to assist with your Digital BPO, Contact Center, and Market Research needs.

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