Success Story
From challenges to achievements
discover how MOCAP turns real client stories into measurable growth.
From Operations to Outcomes
We stand up end-to-end operations fast: omni-channel contact centers, Tier 1–2 care, outbound/NPS programs, research to find real insights, and secure back-office support. We train on your products, refine talk tracks, calibrate calls, and coach agents continuously. Every day we track KPIs, clean data, fix bottlenecks, and suggest IT improvements that cut cost and speed things up. What makes MOCAP different is how we work with you. We listen, co-design, and operate in your brand voice. We measure what matters and improve what counts. Any sector, any scale, any complexity.
Below are real examples from a wide mix of industries from fast-moving consumer brands to regulated services and complex after-sales networks. Each story shows how MOCAP turns operations into outcomes: faster response, higher satisfaction, and cost you can defend. Explore the cases that look like yours (and the ones that don’t) and imagine what this could do for your team.
Portfolio Details
- Client Industry
Automotive Service
- Service Type
Fully Outsourcing
- Languages
Thai/English (24/7)
- Channels
Voice, Chat, Email, Social
- Location
Thailand (nationwide coverage)
Project Challenges
Automotive full-loop service touchpoints based on the customer journey (pre & post-purchase) including complaint handling Tier 1-2
- 24/7 Automotive Contact Center (TH-EN)
- KPIs commitment & Cost-effectiveness
- Muti-outbound activities (PMS Booking, Recall & Refund, Test Drive, Survey)
- Product Knowledge & Service Quality
Key Achievement
MOCAP is the leading automotive contact center, combining experience, know-how, and expertise to deliver excellent customer experiences through close client collaboration.
- Automotive know-how and knowledge
- Daily tracking for KPIs achievement
- No limitation for the project expansion
- Call calibration for service quality improvement
- Fast implementation & fexibility for operation
Portfolio Details
- Client Industry
Healthcare Nutrition
- Service Type
Fully Outsourcing
- Languages
Thai/English
- Channels
Voice, Chat, Email, Social
- Location
Thailand (nationwide coverage)
Project Challenges
The client aim to be delivery the best CX to the client’s customer and transform cost center to revenue center.
- Nutrition specialized skill for contact center
- Agent productivity and service quality
- Revenue center transformation - sales channel
- Lead quality (Duplication from digital campaign)
- Complicated IT system
Key Achievement
To achieve one of the missions of The client, maintain the highest brand quallty, enhance service level. The process and operational are key success of the client brand reputation.
- Training, coaching feedback, and talk-script analysis
- Daily productivity tracking
- Rewards & incentives
- Quality management support
- Propose new IT solutions for operational improvement and cost savings
Portfolio Details
- Client Industry
Home Appliance
- Service Type
Fully Outsourcing
- Languages
Thai/English
- Channels
Voice, Chat, Email, Social
- Location
Thailand (nationwide coverage)
Project Challenges
Home Appliance service touchpoints based on the customer journey (pre & post-purchase) including complaint handling and technical support
- KPIs commitment & Cost-effectiveness
- Outbound activities (NPS survey)
- Product knowledge, technical support, and repair job creation for dealers/service centers
Key Achievement
MOCAP delivers exceptional contact center service through deep industry experience and operational know-how. We work closely with clients especially in Home Appliance to apply strong product knowledge and service expertise.
- Daily tracking for KPIs achievement
- No limitation for the project expansion
- Fast implementation & flexibility for operation - solution
Portfolio Details
- Client Industry
Banking, Financial Services, and Insurance
- Service Type
Brand Health Check (Quantitative Research)
- Languages
Thai (fieldwork); English reporting
- Channels
Fieldwork survey (online/offline)
- Location
Thailand (nationwide coverage)
Project Challenges
The clients aim to understand the brand situation among consumers and get the survey result that shows their brand performance to use for setting their brand and marketing strategy.
To gain the information that aligned to the market, the research design will be conducted by fieldwork survey from target consumers to get the attitude towards client brand among competitors and understand brand perception and positioning in the market.
Key Achievement
With experiences from many projects of Brand Health Check study, MOCAP can gain the information reflexed to the brand situation in the market both client brand and competitors. Moreover, the result showed the brand perception, purchasing factors, brand usage, repurchase intention and brand recommendations.
The client can utilize the result to manage their market strategy more effectively and have better performance towards their products and services
Ready to write your own success story?
Contact Us
Explore how our Digital BPO can drive your success
Great partnerships begin with meaningful conversations. Whether you’re exploring new opportunities, expanding operations, or seeking trusted support, our team is here to deliver the Digital BPO, Contact Center, and Market Research expertise your business deserves. Let’s connect to drive efficiency, strengthen customer trust, and unlock long-term growth together.
- 02-203-9045 (sales)
- inquiry@mocap.co.th
- Siripinyo Building, 3rd Floor, 475 Sri-Ayudthaya Rd, Thanon Phaya Thai, Ratchathewi, Bangkok 10400
Your trusted Digital BPO partner, driving seamless CX, AI efficiency, and secure Contact Center, BPO, and Market Research solutions.
- +66-2203-9000
- inquiry@mocap.co.th
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