"Selling vehicles via phone and non-voice channels is very challenging due to no physical interaction. It's not only professionally convincing customers to gain interest in our products but also building trust by providing accurate information. We have to learn product knowledge all the time, along with updating news in the automotive industry to ensure that we're able to eliminate customer concerns. Thank you to client and MOCAP for trusting me to manage my team and supporting us in terms of technology to make us work easier and smoother."