CX Management
Customer experience management to create memorable and sustainable experiences that strengthen customer loyalty, build long-term trust, and drive continuous business growth
Main Features
Elevating CX Into Business Advantage
Delivering end-to-end customer experience management that empowers businesses to connect with customers, streamline operations, and scale effectively. Our solutions cover every aspect of CX from customer care and outreach to marketplace management and service of back-office support.
Comprehensive customer support services designed to handle inquiries, complaints, and service requests efficiently. From help desk operations and order receiving to chat and email handling, ensuring seamless communication and improved customer satisfaction.
Proactive outreach services that drive growth and strengthen customer relationships. Covering lead generation, telemarketing, telesales, and debt collection, enabling businesses to expand customer bases and optimize revenue opportunities.
End-to-end marketplace and e-commerce support to help businesses succeed in digital commerce. Services include e-store setup, seller acquisition and incubation, product listing, content monitoring and moderation, content recording, and complete order management & fulfillment.
Advanced back-office and technology-enabled services to ensure operational excellence. Covering dispatching & payroll services, on-demand talent and project support, AI-powered resume and talent intelligence, end-to-end workforce management, data entry and cleansing, as well as recall, refund, and KYC processing.
01.
Customer Care
Our customer care solutions ensure smooth and thoughtful support at every touchpoint from handling inquiries and complaints with care, to providing efficient help desk and order services. Our chat and e-mail teams deliver fast, friendly, and professional responses that build trust and long-term satisfaction.
- Customer Inquiry
- Complain Handling
- Help Desk
- Order Receiving
- Chat/ E-mail Handling
02.
Customer Outreach
Our customer outreach solutions cover the full cycle of engagement from lead generation that attracts quality prospects, to telemarketing that builds trust and interest, and telesales that converts opportunities into real revenue. We also provide professional debt collection services, ensuring financial stability while maintaining positive customer relationships.
- Lead Generation
- Tele Marketing
- Telesales
- Debt Collection
03.
Marketplace Management
We provide complete marketplace management to support sustainable growth. From e-store setup and seller acquisition to product listing, content monitoring, and order fulfillment, our team ensures smooth operations, brand consistency, and stronger customer trust across digital commerce platforms.
- E-Store Setup/Social Commerce Management
- Seller Acquisition
- Seller Incubation
- Product Listing
- Content Monitoring & Moderation
- Content Recording
- Order Management & Fulfillment
04.
Back Office & Tech Support
We streamline back-office operations with smart and reliable support services. From dispatching and payroll management to on-demand talent solutions and AI-powered resume intelligence, we ensure efficiency and accuracy across every process. Our team also handles data collection, sourcing, and cleansing, as well as recall, refund, and KYC processing, enabling businesses to operate smoothly and securely while focusing on growth.
- Dispatching & Payroll Service
- On-demand Talent & Projects
- AI-Powered Resume & Talent Intelligence
- End-to-End Payroll & Workforce Management
- Data Collection/Data Entry
- Data Sourcing & Cleansing
- Recall & Refund
- KYC Processing
Why Choose MOCAP’s
CX Management
MOCAP provides end-to-end customer experience management that covers every touchpoint from customer care and outreach to marketplace operations and back-office support. Our integrated approach ensures seamless service, stronger engagement, and sustainable business growth.
- End-to-End Coverage
- Technology-Enabled
- Scalable & Flexible
- Proven Expertise
At MOCAP, we deliver trusted
outsourcing expertise in Contact Center,
BPO, and Market Research to elevate
every customer experience.
- +66-2203-9000
- inquiry@mocap.co.th
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