MOCAP Services

MOCAP is not only Contact Center Outsourcer but also Researcher , System Developer and Marketer. We Can provide Variety of Industries as one stop services

Trusted by well known companies

MOCAP

Service

MOCAP has been successfully grown up Contact Center/BPO/Market Research with the solid position for the outsourcing industry in Thailand. We are providing global quality services

Contact Center

We can Provide the Professional Inbound , Outbound , Wellcome Call and Order Taking

Market Research

We can Provide any Industrial Research Current Market Condition and Prospective Consumer's Behavior.

BPO

BPO (Business Process Outsourcing) Services is One of Outsourcing Part to the Third Party Expertise's.

E-Commerce & Social Commerce

We can Provide The Professional E-commerce Solution.
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Seats (AVG/Year)

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Contact Center Projects (AVG/Year)

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Research Projects (AVG/Year)

MOCAP

Contact Center

We Can Support From Quite Small Size Such as One Seat, Up to Huge Inbound Service. We Also Prepare the High-End Technology Such as IP Based PBX, ACD, IVR for Divert to Most Appropriate Agents to Apply The Customer’s Call.

Inbound

To achieve high customer satisfaction based on the contact center mission and for encouragement of client value. To handle general inquiries, reservation, and complaint, with dig customer’s insight.

  • Customer Inquiry
  • Help Desk
  • Order Receiving
  • Chat/ E-mail Handling

Outbound

We can provide outbound solutions ( B to C, B to B) via Phone, Chat, Email, SMS, and SNS. We will be able to generate more effective & higher reachable target by our own knowledge, database list and analysis adapting by the client requirement.

  • Telesales Outbound Contact Center
  • Lead Generation and Appointment
  • Campaign Invitation Welcome Call

Facility Service

  • Call Center Application & System Licensing
  • Turnkey Solution
  • Facility Rental

Other Contact Center Solutions 

  • Data Cleansing
  • Contact Center Turn-Key Solution
  • Contact Center Facility Rental
  • Contact Center Assessment and Consultation

MOCAP

E-Commerce & Social Commerce

We are providing solutions of E-Commerce & Social Commerce to support business of clients.

  • E-store setup/ marketplace management
  • Social commerce management
  • Seller acquisition
  • Seller incubation
  • Product listing
  • Content Monitoring
  • Contant Moderation

MOCAP

Market Research

MOCAP has worked closely with our clients in delivering practical & insightful results across all industries and areas throughout the Asia Pacific Region.

Our research is driven by strategic and innovative thinking. Major areas of services include market feasibility studies, market opportunities assessment,

  • Market & Competitor Survey
  • Customer Satisfaction Survey
  • Brand Health Check
  • Usage and Attitude (U&A)
  • Concept Testing
  • Mystery Shopping
  • Social Network Monitoring

Methodology

  • Face-to-Face
  • In-dept Interview
  • Focus Group Discussion
  • Online Survey
  • Tele Survey
  • Desk Research

MOCAP

BPO Service

We are providing solutions of Business Process Outsourcing (BPO) to support for non-core business of clients. As BPO outsourcer, MOCAP has widen range of process knowledge and practices how to handle BPO business.

  • Document Scanning
  • Data Collection / Data Entry
  • Data Cleansing
  • Data Sourcing
  • Refund & Recall
  • Content Recording
  • KYC Processing

Industries Portfolio / Market Sectors

MOCAP can support projects in various industries from small to large size, with high-end technologies.

Automotive

E-Commerce

FMCG

Manufacturer

Finance Banking and Insurance​

Health Care

Real Estate

IT & Telecom

Government / State Enterprise

Home Appliance

Petrochemical​

Retail & Apparel

MOCAP has Strong Security Policy

We have strong security policy to protect security information of clients as outsourcer. We have been implemented security protection by physical and education to employees

ISO Certification

ISO 27001:2013 Information Security Management System (ISMS)

PCI DSS Certified

MOCAP The First PCI DSS Certified in Thailand PCI DSS v3.2.1 for Online Payment Security Your Content Goes Here

CCTV Security​

No External Drive

Keycard Access

Firewall

Folder Protection

Voice Recording 100% (QA/QC)

Get to Call Back

What is your interesting ?

Contact Form_Contact sales

Contact For Job Application
Call Center Agent, Admin Social, QA, Telesales
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Line : @mocap
Email : recruitment@mocap.co.th
Tel. +662-203-9000 (Reception)

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For Job Application : Apply Job

Contact For Business inquiry (Sales & Marketing)
Contact Center / Call Center, BPO, Market Research
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Line : @693bmkux
Office: +662-203-9045 Office: +662-203-9061

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MOCAP Services

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