{"id":49373,"date":"2026-10-06T15:34:41","date_gmt":"2026-10-06T08:34:41","guid":{"rendered":"https:\/\/www.mocap.co.th\/?p=49373"},"modified":"2026-10-06T15:49:45","modified_gmt":"2026-10-06T08:49:45","slug":"social-listening-vs-social-monitoring-difference","status":"publish","type":"post","link":"https:\/\/www.mocap.co.th\/th\/social-listening-vs-social-monitoring-difference\/","title":{"rendered":"Social Listening vs Social Monitoring \u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23? \u0e40\u0e25\u0e37\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e44\u0e2b\u0e19\u0e43\u0e2b\u0e49\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"49373\" class=\"elementor elementor-49373\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-200880d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"200880d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7534c3\" data-id=\"2f7534c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b223186 elementor-widget elementor-widget-text-editor\" data-id=\"7b223186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div data-pm-slice=\"2 2 []\"><p><span style=\"font-weight: 400;\">\u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e43\u0e0a\u0e49\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e2b\u0e25\u0e31\u0e01\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1e\u0e39\u0e14\u0e04\u0e38\u0e22 \u0e23\u0e49\u0e2d\u0e07\u0e40\u0e23\u0e35\u0e22\u0e19 \u0e41\u0e25\u0e30\u0e41\u0e2a\u0e14\u0e07\u0e04\u0e27\u0e32\u0e21\u0e04\u0e34\u0e14\u0e40\u0e2b\u0e47\u0e19\u0e17\u0e35\u0e48\u0e21\u0e35\u0e15\u0e48\u0e2d\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c \u0e01\u0e32\u0e23\u0e14\u0e31\u0e01\u0e1f\u0e31\u0e07\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e36\u0e07\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e17\u0e32\u0e07\u0e40\u0e25\u0e37\u0e2d\u0e01 \u0e41\u0e15\u0e48\u0e40\u0e1b\u0e47\u0e19 &#8220;\u0e17\u0e32\u0e07\u0e23\u0e2d\u0e14&#8221; \u0e02\u0e2d\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e1e\u0e39\u0e14\u0e16\u0e36\u0e07\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e1a\u0e19\u0e42\u0e25\u0e01\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c \u0e40\u0e23\u0e32\u0e21\u0e31\u0e01\u0e08\u0e30\u0e44\u0e14\u0e49\u0e22\u0e34\u0e19\u0e04\u0e33\u0e28\u0e31\u0e1e\u0e17\u0e4c\u0e2a\u0e2d\u0e07\u0e04\u0e33\u0e17\u0e35\u0e48\u0e16\u0e39\u0e01\u0e43\u0e0a\u0e49\u0e2a\u0e25\u0e31\u0e1a\u0e01\u0e31\u0e19\u0e1a\u0e48\u0e2d\u0e22\u0e46 \u0e04\u0e37\u0e2d <\/span><b>Social Monitoring<\/b><span style=\"font-weight: 400;\"> \u0e41\u0e25\u0e30 <\/span><b>Social Listening<\/b><span style=\"font-weight: 400;\"> \u0e41\u0e21\u0e49\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e04\u0e33\u0e08\u0e30\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e1a\u0e19\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22\u0e40\u0e2b\u0e21\u0e37\u0e2d\u0e19\u0e01\u0e31\u0e19 \u0e41\u0e15\u0e48\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22 \u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23 \u0e41\u0e25\u0e30\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e19\u0e31\u0e49\u0e19\u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2a\u0e34\u0e49\u0e19\u0e40\u0e0a\u0e34\u0e07<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e08\u0e30\u0e1e\u0e32\u0e44\u0e1b\u0e40\u0e08\u0e32\u0e30\u0e25\u0e36\u0e01\u0e27\u0e48\u0e32\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e19\u0e35\u0e49\u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23 \u0e41\u0e25\u0e30\u0e17\u0e33\u0e44\u0e21\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e17\u0e35\u0e48\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e16\u0e36\u0e07\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e0a\u0e49\u0e17\u0e31\u0e49\u0e07\u0e04\u0e39\u0e48\u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a54caf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"a54caf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b69690f\" data-id=\"b69690f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-caf3cfb\" data-id=\"caf3cfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dce242 elementor-widget elementor-widget-image\" data-id=\"6dce242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-1024x576.png\" class=\"attachment-large size-large wp-image-49379\" alt=\"Social Monitoring \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e41\u0e25\u0e30\u0e40\u0e1d\u0e49\u0e32\u0e23\u0e30\u0e27\u0e31\u0e07\u0e2a\u0e34\u0e48\u0e07\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e19\u0e1e\u0e39\u0e14\u0e16\u0e36\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13 \u0e41\u0e1a\u0e1a\u0e40\u0e08\u0e32\u0e30\u0e08\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e32\u0e22\u0e01\u0e23\u0e13\u0e35 (Micro-level) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23 \u0e1b\u0e0f\u0e34\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c \u0e2b\u0e23\u0e37\u0e2d\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e17\u0e31\u0e19\u0e17\u0e48\u0e27\u0e07\u0e17\u0e35\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-1024x576.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-300x169.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-768x432.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-1536x864.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center-18x10.png 18w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-Command-Center.png 1672w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c41853 elementor-widget elementor-widget-spacer\" data-id=\"3c41853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-650e766\" data-id=\"650e766\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e2f135 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"2e2f135\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bab9a50\" data-id=\"1bab9a50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a46378 elementor-widget elementor-widget-heading\" data-id=\"a46378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Social Monitoring: \u0e42\u0e1f\u0e01\u0e31\u0e2a\u0e17\u0e35\u0e48 \"\u0e15\u0e49\u0e19\u0e44\u0e21\u0e49\" \n(\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e2a\u0e19\u0e2d\u0e07\u0e23\u0e30\u0e22\u0e30\u0e2a\u0e31\u0e49\u0e19)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3af879 elementor-widget elementor-widget-text-editor\" data-id=\"5f3af879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Social Monitoring<\/b><span style=\"font-weight: 400;\"> \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e32\u0e21\u0e41\u0e25\u0e30\u0e40\u0e1d\u0e49\u0e32\u0e23\u0e30\u0e27\u0e31\u0e07\u0e2a\u0e34\u0e48\u0e07\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e19\u0e1e\u0e39\u0e14\u0e16\u0e36\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13 <\/span><b>\u0e41\u0e1a\u0e1a\u0e40\u0e08\u0e32\u0e30\u0e08\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e32\u0e22\u0e01\u0e23\u0e13\u0e35 (Micro-level)<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23 \u0e1b\u0e0f\u0e34\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c \u0e2b\u0e23\u0e37\u0e2d\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e17\u0e31\u0e19\u0e17\u0e48\u0e27\u0e07\u0e17\u0e35<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e07\u0e48\u0e32\u0e22\u0e46 \u0e40\u0e2b\u0e21\u0e37\u0e2d\u0e19\u0e04\u0e38\u0e13\u0e40\u0e1b\u0e47\u0e19\u0e1c\u0e39\u0e49\u0e23\u0e31\u0e01\u0e29\u0e32\u0e1b\u0e23\u0e30\u0e15\u0e39\u0e17\u0e35\u0e48\u0e04\u0e2d\u0e22\u0e23\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e40\u0e15\u0e30 (Mentions, Comments, Tags) \u0e17\u0e35\u0e48\u0e1e\u0e38\u0e48\u0e07\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e2b\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e2b\u0e25\u0e31\u0e01:<\/b><span style=\"font-weight: 400;\"> Customer Service \/ Customer Care (\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e04\u0e33\u0e16\u0e32\u0e21\u0e17\u0e35\u0e48 Monitoring \u0e1e\u0e22\u0e32\u0e22\u0e32\u0e21\u0e15\u0e2d\u0e1a:<\/b><span style=\"font-weight: 400;\"> &#8220;\u0e43\u0e04\u0e23\u0e01\u0e33\u0e25\u0e31\u0e07\u0e1e\u0e39\u0e14\u0e16\u0e36\u0e07\u0e40\u0e23\u0e32?&#8221;, &#8220;\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e04\u0e19\u0e19\u0e35\u0e49\u0e21\u0e35\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e30\u0e44\u0e23?&#8221;, &#8220;\u0e40\u0e23\u0e32\u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e04\u0e2a\u0e19\u0e35\u0e49\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23?&#8221;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e25\u0e31\u0e01\u0e29\u0e13\u0e30\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19:<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e1b\u0e47\u0e19\u0e40\u0e0a\u0e34\u0e07\u0e23\u0e31\u0e1a (Reactive) \u0e40\u0e19\u0e49\u0e19\u0e04\u0e27\u0e32\u0e21\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27\u0e43\u0e19\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a \u0e40\u0e0a\u0e48\u0e19 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e1e\u0e2a\u0e15\u0e4c\u0e1a\u0e48\u0e19\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2a\u0e48\u0e07\u0e0a\u0e49\u0e32\u0e1a\u0e19 Twitter \u0e17\u0e35\u0e21 Monitoring \u0e08\u0e30\u0e40\u0e2b\u0e47\u0e19\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e19\u0e31\u0e49\u0e19\u0e41\u0e25\u0e30\u0e23\u0e35\u0e1a\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e02\u0e2d\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e41\u0e25\u0e30\u0e15\u0e32\u0e21\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e43\u0e2b\u0e49\u0e17\u0e31\u0e19\u0e17\u0e35<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfa949 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"ddfa949\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-504743a\" data-id=\"504743a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a779519\" data-id=\"a779519\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631b748 elementor-widget elementor-widget-image\" data-id=\"631b748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-1024x576.png\" class=\"attachment-large size-large wp-image-49378\" alt=\"\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-1024x576.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-300x169.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-768x432.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-1536x864.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights-18x10.png 18w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Listening_-Aerial-Market-Insights.png 1672w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdf720d elementor-widget elementor-widget-spacer\" data-id=\"cdf720d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-9fd4c0a\" data-id=\"9fd4c0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5aabca elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"a5aabca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b38784a\" data-id=\"4b38784a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f1e0ec elementor-widget elementor-widget-heading\" data-id=\"21f1e0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Social Listening: \u0e42\u0e1f\u0e01\u0e31\u0e2a\u0e17\u0e35\u0e48 \"\u0e1c\u0e37\u0e19\u0e1b\u0e48\u0e32\" (\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e23\u0e30\u0e22\u0e30\u0e22\u0e32\u0e27)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655583e8 elementor-widget elementor-widget-text-editor\" data-id=\"655583e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Social Listening<\/b><span style=\"font-weight: 400;\"> \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e19\u0e33\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e17\u0e33 Monitoring \u0e41\u0e25\u0e30\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e17\u0e35\u0e48\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e02\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21 \u0e04\u0e39\u0e48\u0e41\u0e02\u0e48\u0e07 \u0e2b\u0e23\u0e37\u0e2d\u0e04\u0e35\u0e22\u0e4c\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e14\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e21\u0e32\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e2b\u0e32\u0e20\u0e32\u0e1e\u0e23\u0e27\u0e21 (Macro-level) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e17\u0e33\u0e04\u0e27\u0e32\u0e21\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e41\u0e25\u0e30\u0e40\u0e17\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e15\u0e25\u0e32\u0e14<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e43\u0e19\u0e02\u0e13\u0e30\u0e17\u0e35\u0e48 Monitoring \u0e14\u0e39\u0e41\u0e25\u0e15\u0e49\u0e19\u0e44\u0e21\u0e49\u0e17\u0e35\u0e25\u0e30\u0e15\u0e49\u0e19 Listening \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e19\u0e31\u0e48\u0e07\u0e40\u0e2e\u0e25\u0e34\u0e04\u0e2d\u0e1b\u0e40\u0e15\u0e2d\u0e23\u0e4c\u0e21\u0e2d\u0e07\u0e14\u0e39\u0e1c\u0e37\u0e19\u0e1b\u0e48\u0e32\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e27\u0e48\u0e32\u0e01\u0e33\u0e25\u0e31\u0e07\u0e08\u0e30\u0e40\u0e01\u0e34\u0e14\u0e44\u0e1f\u0e1b\u0e48\u0e32 (\u0e27\u0e34\u0e01\u0e24\u0e15) \u0e15\u0e23\u0e07\u0e44\u0e2b\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e17\u0e34\u0e28\u0e17\u0e32\u0e07\u0e25\u0e21 (\u0e40\u0e17\u0e23\u0e19\u0e14\u0e4c) \u0e01\u0e33\u0e25\u0e31\u0e07\u0e1e\u0e31\u0e14\u0e44\u0e1b\u0e17\u0e32\u0e07\u0e43\u0e14<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e2b\u0e25\u0e31\u0e01:<\/b><span style=\"font-weight: 400;\"> Marketing Strategy \/ Brand Insights (\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e41\u0e25\u0e30\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e0a\u0e34\u0e07\u0e25\u0e36\u0e01)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e04\u0e33\u0e16\u0e32\u0e21\u0e17\u0e35\u0e48 Listening \u0e1e\u0e22\u0e32\u0e22\u0e32\u0e21\u0e15\u0e2d\u0e1a:<\/b><span style=\"font-weight: 400;\"> &#8220;\u0e17\u0e33\u0e44\u0e21\u0e04\u0e19\u0e16\u0e36\u0e07\u0e1e\u0e39\u0e14\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e19\u0e35\u0e49?&#8221;, &#8220;\u0e04\u0e27\u0e32\u0e21\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01 (Sentiment) \u0e42\u0e14\u0e22\u0e23\u0e27\u0e21\u0e17\u0e35\u0e48\u0e21\u0e35\u0e15\u0e48\u0e2d\u0e41\u0e04\u0e21\u0e40\u0e1b\u0e0d\u0e19\u0e35\u0e49\u0e04\u0e37\u0e2d\u0e1a\u0e27\u0e01\u0e2b\u0e23\u0e37\u0e2d\u0e25\u0e1a?&#8221;, &#8220;\u0e04\u0e39\u0e48\u0e41\u0e02\u0e48\u0e07\u0e01\u0e33\u0e25\u0e31\u0e07\u0e17\u0e33\u0e2d\u0e30\u0e44\u0e23?&#8221;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e25\u0e31\u0e01\u0e29\u0e13\u0e30\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19:<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e1b\u0e47\u0e19\u0e40\u0e0a\u0e34\u0e07\u0e23\u0e38\u0e01 (Proactive) \u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e19\u0e33 Data \u0e21\u0e32\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32 \u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e41\u0e04\u0e21\u0e40\u0e1b\u0e0d\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14 \u0e2b\u0e23\u0e37\u0e2d\u0e1b\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e19\u0e27\u0e34\u0e01\u0e24\u0e15\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e01\u0e48\u0e2d\u0e19\u0e17\u0e35\u0e48\u0e08\u0e30\u0e25\u0e38\u0e01\u0e25\u0e32\u0e21<\/span><\/li><\/ul><p><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06a6f19 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"06a6f19\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5617427\" data-id=\"5617427\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-13db001\" data-id=\"13db001\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8e5c1a elementor-widget elementor-widget-image\" data-id=\"b8e5c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-1024x576.png\" class=\"attachment-large size-large wp-image-49377\" alt=\"\u0e2a\u0e23\u0e38\u0e1b \u0e02\u0e32\u0e14\u0e2a\u0e34\u0e48\u0e07\u0e43\u0e14\u0e2a\u0e34\u0e48\u0e07\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e44\u0e1b\u0e44\u0e14\u0e49\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48?\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-1024x576.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-300x169.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-768x432.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-1536x864.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge-18x10.png 18w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/10\/Social-Monitoring-and-Listening-Bridge.png 1672w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34a0c5 elementor-widget elementor-widget-spacer\" data-id=\"b34a0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5d62fab\" data-id=\"5d62fab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3378a39 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"3378a39\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a85d0e8\" data-id=\"a85d0e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-288fc21 elementor-widget elementor-widget-heading\" data-id=\"288fc21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e2a\u0e23\u0e38\u0e1b \u0e02\u0e32\u0e14\u0e2a\u0e34\u0e48\u0e07\u0e43\u0e14\u0e2a\u0e34\u0e48\u0e07\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e44\u0e1b\u0e44\u0e14\u0e49\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc1d2a elementor-widget elementor-widget-text-editor\" data-id=\"bfc1d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e04\u0e37\u0e2d <\/span><b>\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49<\/b><span style=\"font-weight: 400;\"> \u0e2b\u0e32\u0e01\u0e04\u0e38\u0e13\u0e17\u0e33\u0e41\u0e04\u0e48 Monitoring \u0e04\u0e38\u0e13\u0e08\u0e30\u0e40\u0e01\u0e48\u0e07\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e14\u0e31\u0e1a\u0e44\u0e1f\u0e41\u0e25\u0e30\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e2b\u0e19\u0e49\u0e32 \u0e41\u0e15\u0e48\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e08\u0e30\u0e44\u0e21\u0e48\u0e42\u0e15\u0e40\u0e1e\u0e23\u0e32\u0e30\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e40\u0e2d\u0e32\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e21\u0e32\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32 \u0e41\u0e15\u0e48\u0e2b\u0e32\u0e01\u0e04\u0e38\u0e13\u0e17\u0e33\u0e41\u0e04\u0e48 Listening \u0e04\u0e38\u0e13\u0e08\u0e30\u0e21\u0e35\u0e2a\u0e38\u0e14\u0e22\u0e2d\u0e14\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e41\u0e25\u0e30\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e15\u0e25\u0e32\u0e14 \u0e41\u0e15\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e17\u0e31\u0e01\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e41\u0e08\u0e49\u0e07\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e32\u0e08\u0e16\u0e39\u0e01\u0e17\u0e34\u0e49\u0e07\u0e43\u0e2b\u0e49\u0e23\u0e2d\u0e08\u0e19\u0e40\u0e25\u0e34\u0e01\u0e43\u0e0a\u0e49\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e44\u0e1b\u0e40\u0e25\u0e22<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e19\u0e35\u0e49\u0e08\u0e36\u0e07\u0e15\u0e49\u0e2d\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e2a\u0e2d\u0e14\u0e1b\u0e23\u0e30\u0e2a\u0e32\u0e19\u0e01\u0e31\u0e19: <\/span><b>Monitoring \u0e43\u0e0a\u0e49\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e23\u0e31\u0e1a\u0e21\u0e37\u0e2d (React) \u0e2a\u0e48\u0e27\u0e19 Listening \u0e43\u0e0a\u0e49\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e27\u0e32\u0e07\u0e41\u0e1c\u0e19 (Strategize)<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99ef211 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"99ef211\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d65236f\" data-id=\"d65236f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdcb677 elementor-widget elementor-widget-heading\" data-id=\"bdcb677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23\u0e14\u0e49\u0e27\u0e22 MOCAP Limited<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af0c5d elementor-widget elementor-widget-text-editor\" data-id=\"6af0c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e19\u0e33\u0e17\u0e31\u0e49\u0e07 Social Monitoring \u0e41\u0e25\u0e30 Social Listening \u0e21\u0e32\u0e43\u0e0a\u0e49\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14 \u0e15\u0e49\u0e2d\u0e07\u0e2d\u0e32\u0e28\u0e31\u0e22\u0e17\u0e31\u0e49\u0e07\u0e1a\u0e38\u0e04\u0e25\u0e32\u0e01\u0e23\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e14\u0e49\u0e32\u0e19\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 (Customer Service) \u0e41\u0e25\u0e30\u0e17\u0e35\u0e21\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Data Analyst) \u0e17\u0e35\u0e48\u0e40\u0e09\u0e35\u0e22\u0e1a\u0e04\u0e21 \u0e0b\u0e36\u0e48\u0e07\u0e2d\u0e32\u0e08\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e17\u0e49\u0e32\u0e17\u0e32\u0e22\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e25\u0e32\u0e22\u0e46 \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e43\u0e2b\u0e49\u0e2a\u0e21\u0e1a\u0e39\u0e23\u0e13\u0e4c\u0e41\u0e1a\u0e1a\u0e14\u0e49\u0e27\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e08\u0e32\u0e01 <\/span><b>\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17 \u0e42\u0e21\u0e41\u0e04\u0e1b \u0e08\u0e33\u0e01\u0e31\u0e14<\/b><span style=\"font-weight: 400;\"> \u0e1c\u0e39\u0e49\u0e19\u0e33\u0e14\u0e49\u0e32\u0e19 Contact Center \u0e41\u0e25\u0e30 BPO \u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e02\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Social Media Management &amp; Monitoring:<\/b><span style=\"font-weight: 400;\"> \u0e17\u0e35\u0e21\u0e07\u0e32\u0e19\u0e21\u0e37\u0e2d\u0e2d\u0e32\u0e0a\u0e35\u0e1e\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e40\u0e1d\u0e49\u0e32\u0e23\u0e30\u0e27\u0e31\u0e07\u0e41\u0e25\u0e30\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a\u0e17\u0e38\u0e01\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21 \u0e17\u0e38\u0e01\u0e04\u0e2d\u0e21\u0e40\u0e21\u0e19\u0e15\u0e4c\u0e1a\u0e19\u0e17\u0e38\u0e01\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e41\u0e25\u0e30\u0e23\u0e31\u0e01\u0e29\u0e32\u0e20\u0e32\u0e1e\u0e25\u0e31\u0e01\u0e29\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e15\u0e25\u0e2d\u0e14 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e23\u0e27\u0e1a\u0e23\u0e27\u0e21 Voice of Customer (VOC):<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e23\u0e32\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e41\u0e04\u0e48\u0e15\u0e2d\u0e1a\u0e04\u0e33\u0e16\u0e32\u0e21 \u0e41\u0e15\u0e48\u0e40\u0e23\u0e32\u0e0a\u0e48\u0e27\u0e22\u0e08\u0e31\u0e14\u0e40\u0e01\u0e47\u0e1a\u0e41\u0e25\u0e30\u0e08\u0e31\u0e14\u0e2b\u0e21\u0e27\u0e14\u0e2b\u0e21\u0e39\u0e48\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e30\u0e1a\u0e1a (Ticketing System) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e17\u0e35\u0e21\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e19\u0e33 Data \u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e44\u0e1b\u0e17\u0e33 Strategic Planing \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0e1c\u0e2a\u0e32\u0e19\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e41\u0e25\u0e30\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c:<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e23\u0e32\u0e43\u0e0a\u0e49\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e17\u0e35\u0e48\u0e17\u0e31\u0e19\u0e2a\u0e21\u0e31\u0e22\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a\u0e17\u0e31\u0e01\u0e29\u0e30 Empathy \u0e02\u0e2d\u0e07\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e23\u0e32\u0e22\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c\u0e41\u0e25\u0e30\u0e15\u0e23\u0e07\u0e08\u0e38\u0e14\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/span><\/li><\/ul><p><b>\u0e2d\u0e22\u0e48\u0e32\u0e1b\u0e25\u0e48\u0e2d\u0e22\u0e43\u0e2b\u0e49\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19\u0e44\u0e1b\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e39\u0e25\u0e04\u0e48\u0e32\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08<\/b><\/p><p><span style=\"font-weight: 400;\">\u0e43\u0e2b\u0e49 MOCAP Limited \u0e40\u0e1b\u0e47\u0e19\u0e1e\u0e32\u0e23\u0e4c\u0e17\u0e40\u0e19\u0e2d\u0e23\u0e4c\u0e43\u0e19\u0e01\u0e32\u0e23\u0e14\u0e39\u0e41\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e25\u0e30\u0e14\u0e36\u0e07 Insight \u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e21\u0e32\u0e43\u0e2b\u0e49\u0e04\u0e38\u0e13 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32\u0e42\u0e0b\u0e25\u0e39\u0e0a\u0e31\u0e19\u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e47c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"c2e47c2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb3ef07\" data-id=\"2fb3ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e5c5b82 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e5c5b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ee06fc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-equal-height-no\" data-id=\"2ee06fc8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-44ffd1f9\" data-id=\"44ffd1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae1ea ha-dual-button--align-center ha-dual-button--tablet-align-center elementor-widget-tablet__width-initial ha-dual-button--layout-queue ha-dual-button--tablet-layout-queue ha-dual-button--mobile-layout-queue elementor-widget elementor-widget-ha-dual-button happy-addon ha-dual-button\" data-id=\"bbae1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-dual-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--left\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d-mocap\/\">\n                                                    <span >\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32<\/span>\n                                            <\/a>\n                            <span class=\"ha-dual-btn-connector ha-dual-btn-connector--text\">\n                    \u0e2b\u0e23\u0e37\u0e2d                <\/span>\n                    <\/div>\n        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--right\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\/\">\n                                                    <span >\u0e14\u0e39\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e02\u0e2d\u0e07 MOCAP<\/span>\n                                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0e40\u0e08\u0e32\u0e30\u0e25\u0e36\u0e01\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 Social Listening \u0e41\u0e25\u0e30 Social Monitoring \u0e17\u0e33\u0e44\u0e21\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e16\u0e36\u0e07\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e0a\u0e49\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e40\u0e04\u0e25\u0e47\u0e14\u0e25\u0e31\u0e1a\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e25\u0e30\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14<\/p>","protected":false},"author":6,"featured_media":49375,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"link","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[119],"tags":[165,166,167],"class_list":["post-49373","post","type-post","status-publish","format-link","has-post-thumbnail","hentry","category-mocap-talk","tag-digital-transformation","tag-hr","tag-resume-screening","post_format-post-format-link"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Social Listening vs Social Monitoring \u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23? \u0e2a\u0e23\u0e38\u0e1b\u0e04\u0e23\u0e1a<\/title>\n<meta name=\"description\" content=\"Social Listening \u0e41\u0e25\u0e30 Social Monitoring \u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23? \u0e17\u0e33\u0e44\u0e21\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e0a\u0e49\u0e17\u0e31\u0e49\u0e07\u0e04\u0e39\u0e48 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e23\u0e31\u0e1a\u0e21\u0e37\u0e2d\u0e1b\u0e31\u0e0d\u0e2b\u0e32 \u0e41\u0e25\u0e30\u0e27\u0e32\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e44\u0e14\u0e49\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mocap.co.th\/th\/social-listening-vs-social-monitoring-difference\/\" \/>\n<meta property=\"og:locale\" content=\"th_TH\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0e42\u0e1b\u0e23\u0e40\u0e14\u0e47\u0e14\u0e41\u0e15\u0e48\u0e23\u0e30\u0e1a\u0e1a\u0e25\u0e48\u0e21 \u0e41\u0e0a\u0e15\u0e04\u0e49\u0e32\u0e07 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