{"id":48624,"date":"2026-05-06T15:44:33","date_gmt":"2026-05-06T08:44:33","guid":{"rendered":"https:\/\/www.mocap.co.th\/?p=48624"},"modified":"2026-05-06T16:07:10","modified_gmt":"2026-05-06T09:07:10","slug":"call-center-service-training-guide","status":"publish","type":"post","link":"https:\/\/www.mocap.co.th\/th\/call-center-service-training-guide\/","title":{"rendered":"\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e01\u0e38\u0e0d\u0e41\u0e08\u0e2a\u0e39\u0e48 Service Excellence"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"48624\" class=\"elementor elementor-48624\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-200880d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"200880d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7534c3\" data-id=\"2f7534c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b223186 elementor-widget elementor-widget-text-editor\" data-id=\"7b223186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p 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elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"2e2f135\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bab9a50\" data-id=\"1bab9a50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a46378 elementor-widget elementor-widget-heading\" data-id=\"a46378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e17\u0e33\u0e44\u0e21\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Call Center \u0e16\u0e36\u0e07\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e15\u0e48\u0e2d\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3af879 elementor-widget elementor-widget-text-editor\" data-id=\"5f3af879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"6\">\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e04\u0e37\u0e2d\u0e14\u0e48\u0e32\u0e19\u0e41\u0e23\u0e01\u0e41\u0e25\u0e30\u0e20\u0e32\u0e1e\u0e25\u0e31\u0e01\u0e29\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c 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data-index-in-node=\"0\">\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/b>\u00a0\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e17\u0e38\u0e01\u0e04\u0e19\u0e21\u0e35\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19 \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e04\u0e38\u0e22\u0e01\u0e31\u0e1a\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e04\u0e19\u0e44\u0e2b\u0e19<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e2d\u0e31\u0e15\u0e23\u0e32\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e43\u0e19\u0e2a\u0e32\u0e22\u0e40\u0e14\u0e35\u0e22\u0e27 (FCR)<\/b>\u00a0\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e23\u0e39\u0e49\u0e41\u0e25\u0e30\u0e17\u0e31\u0e01\u0e29\u0e30\u0e17\u0e35\u0e48\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33 \u0e08\u0e30\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e08\u0e1a\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e17\u0e31\u0e19\u0e17\u0e35\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e0b\u0e49\u0e33\u0e44\u0e1b\u0e21\u0e32<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\"><b data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e40\u0e04\u0e23\u0e35\u0e22\u0e14\u0e02\u0e2d\u0e07\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19<\/b>\u00a0\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e1c\u0e48\u0e32\u0e19\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e08\u0e30\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e21\u0e31\u0e48\u0e19\u0e43\u0e08\u0e43\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e21\u0e37\u0e2d\u0e01\u0e31\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e22\u0e32\u0e01\u0e25\u0e33\u0e1a\u0e32\u0e01\u0e2b\u0e23\u0e37\u0e2d\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e01\u0e33\u0e25\u0e31\u0e07\u0e42\u0e01\u0e23\u0e18\u0e44\u0e14\u0e49\u0e14\u0e35\u0e01\u0e27\u0e48\u0e32<\/p>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element 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elementor-widget elementor-widget-image\" data-id=\"2dda89eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM-1024x683.png\" class=\"attachment-large size-large wp-image-48625\" alt=\"\u0e2d\u0e34\u0e19\u0e42\u0e1f\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e41\u0e2a\u0e14\u0e07\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e30\u0e1a\u0e1a \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e25\u0e14\u0e02\u0e49\u0e2d\u0e23\u0e49\u0e2d\u0e07\u0e40\u0e23\u0e35\u0e22\u0e19 \u0e41\u0e25\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM-1024x683.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM-300x200.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM-768x512.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM-18x12.png 18w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-28-2026-05_38_34-PM.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6921396 elementor-widget elementor-widget-spacer\" data-id=\"6921396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5a0ec89f\" data-id=\"5a0ec89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5aabca elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a5aabca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b38784a\" data-id=\"4b38784a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f1e0ec elementor-widget elementor-widget-heading\" data-id=\"21f1e0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e04\u0e27\u0e32\u0e21\u0e15\u0e48\u0e32\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Call Center \u0e41\u0e25\u0e30 Contact Center\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655583e8 elementor-widget elementor-widget-text-editor\" data-id=\"655583e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"9\">\u0e41\u0e21\u0e49\u0e08\u0e30\u0e21\u0e35\u0e08\u0e38\u0e14\u0e21\u0e38\u0e48\u0e07\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19\u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e2b\u0e25\u0e37\u0e2d\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e41\u0e15\u0e48\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e17\u0e32\u0e07\u0e40\u0e17\u0e04\u0e19\u0e34\u0e04\u0e17\u0e35\u0e48\u0e2a\u0e33\u0e04\u0e31\u0e0d<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Call Center (Voice)<\/b>\u00a0\u0e40\u0e19\u0e49\u0e19\u0e2b\u0e19\u0e31\u0e01\u0e14\u0e49\u0e32\u0e19\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e42\u0e17\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07 (Tone of Voice), \u0e01\u0e32\u0e23\u0e1f\u0e31\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e31\u0e49\u0e07\u0e43\u0e08 (Active Listening) \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e2d\u0e32\u0e23\u0e21\u0e13\u0e4c\u0e1c\u0e48\u0e32\u0e19\u0e04\u0e33\u0e1e\u0e39\u0e14<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Contact Center (Omnichannel)<\/b>\u00a0\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e17\u0e31\u0e01\u0e29\u0e30\u0e01\u0e32\u0e23\u0e40\u0e02\u0e35\u0e22\u0e19\u0e41\u0e0a\u0e17, \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e2b\u0e25\u0e32\u0e22\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e01\u0e31\u0e19 (Multitasking) \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e23\u0e31\u0e01\u0e29\u0e32\u0e1a\u0e38\u0e04\u0e25\u0e34\u0e01\u0e20\u0e32\u0e1e\u0e02\u0e2d\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e43\u0e2b\u0e49\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d\u0e43\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e17\u0e31\u0e49\u0e07 Email, Facebook \u0e41\u0e25\u0e30 Live Chat<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a54caf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a54caf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b69690f\" data-id=\"b69690f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-caf3cfb\" data-id=\"caf3cfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dce242 elementor-widget elementor-widget-image\" data-id=\"6dce242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM-1024x768.png\" class=\"attachment-large size-large wp-image-48626\" alt=\"\u0e2d\u0e34\u0e19\u0e42\u0e1f\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e2d\u0e18\u0e34\u0e1a\u0e32\u0e22\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 Call Center \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e1c\u0e25 \u0e40\u0e0a\u0e48\u0e19 \u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e04\u0e23\u0e31\u0e49\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e40\u0e19\u0e37\u0e49\u0e2d\u0e2b\u0e32\u0e44\u0e21\u0e48\u0e15\u0e23\u0e07\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07 \u0e41\u0e25\u0e30\u0e02\u0e32\u0e14\u0e01\u0e32\u0e23\u0e27\u0e31\u0e14\u0e1c\u0e25 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e41\u0e2a\u0e14\u0e07\u0e1c\u0e25\u0e40\u0e2a\u0e35\u0e22\u0e17\u0e35\u0e48\u0e2a\u0e48\u0e07\u0e1c\u0e25\u0e15\u0e48\u0e2d\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM-1024x768.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM-300x225.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM-768x576.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM-16x12.png 16w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-Apr-29-2026-08_36_33-AM.png 1448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c41853 elementor-widget elementor-widget-spacer\" data-id=\"3c41853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-650e766\" data-id=\"650e766\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff465fc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"ff465fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2ea810\" data-id=\"b2ea810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78012298 elementor-widget elementor-widget-heading\" data-id=\"78012298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Call Center \u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf2aab9 elementor-widget elementor-widget-text-editor\" data-id=\"7bf2aab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"12\">\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e01\u0e32\u0e23\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e04\u0e19\u0e40\u0e2b\u0e47\u0e19\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e39\u0e1b\u0e18\u0e23\u0e23\u0e21 \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e04\u0e27\u0e23\u0e40\u0e19\u0e49\u0e19\u0e17\u0e35\u0e48 3 \u0e40\u0e2a\u0e32\u0e2b\u0e25\u0e31\u0e01 \u0e14\u0e31\u0e07\u0e19\u0e35\u0e49<\/p>\n<h3 data-path-to-node=\"13\">1. \u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e17\u0e31\u0e01\u0e29\u0e30\u0e17\u0e32\u0e07\u0e2d\u0e32\u0e23\u0e21\u0e13\u0e4c (Soft Skills)<\/h3>\n<p data-path-to-node=\"14\">\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e01\u0e32\u0e23\u0e1e\u0e39\u0e14\u0e15\u0e32\u0e21\u0e2a\u0e04\u0e23\u0e34\u0e1b\u0e15\u0e4c \u0e41\u0e15\u0e48\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e23\u0e35\u0e22\u0e19\u0e23\u0e39\u0e49\u0e01\u0e32\u0e23\u0e41\u0e2a\u0e14\u0e07\u0e04\u0e27\u0e32\u0e21\u0e40\u0e2b\u0e47\u0e19\u0e2d\u0e01\u0e40\u0e2b\u0e47\u0e19\u0e43\u0e08 (Empathy) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e27\u0e48\u0e32\u0e21\u0e35\u0e04\u0e19\u0e23\u0e31\u0e1a\u0e1f\u0e31\u0e07\u0e41\u0e25\u0e30\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e08\u0e23\u0e34\u0e07\u0e46<\/p>\n<h3 data-path-to-node=\"15\">2. \u0e04\u0e27\u0e32\u0e21\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e43\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e41\u0e25\u0e30\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35 (Hard Skills)<\/h3>\n<p data-path-to-node=\"16\">\u0e43\u0e19\u0e1b\u0e35 2026 \u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e15\u0e49\u0e2d\u0e07\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a AI \u0e41\u0e25\u0e30\u0e14\u0e36\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e10\u0e32\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e21\u0e32\u0e43\u0e0a\u0e49\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e01\u0e32\u0e23\u0e16\u0e37\u0e2d\u0e2a\u0e32\u0e22 (AHT)<\/p>\n<h3 data-path-to-node=\"17\">3. \u0e01\u0e32\u0e23\u0e17\u0e33 Coaching \u0e41\u0e25\u0e30 Quality Assurance (QA) \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/h3>\n<p data-path-to-node=\"18\">\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e01\u0e32\u0e23\u0e17\u0e33\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e04\u0e23\u0e31\u0e49\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27\u0e15\u0e2d\u0e19\u0e40\u0e23\u0e34\u0e48\u0e21\u0e07\u0e32\u0e19 \u0e41\u0e15\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35\u0e01\u0e32\u0e23\u0e17\u0e33 Role-play, \u0e01\u0e32\u0e23\u0e1f\u0e31\u0e07\u0e40\u0e17\u0e1b\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e40\u0e2a\u0e35\u0e22\u0e07 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49 Feedback \u0e41\u0e1a\u0e1a\u0e15\u0e31\u0e27\u0e15\u0e48\u0e2d\u0e15\u0e31\u0e27\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2d\u0e31\u0e1b\u0e40\u0e01\u0e23\u0e14\u0e17\u0e31\u0e01\u0e29\u0e30\u0e43\u0e2b\u0e49\u0e17\u0e31\u0e19\u0e15\u0e48\u0e2d\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e44\u0e1b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-412783c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"412783c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dc88c0\" data-id=\"6dc88c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e4e3e elementor-widget elementor-widget-heading\" data-id=\"09e4e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MOCAP \u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0d01d elementor-widget elementor-widget-text-editor\" data-id=\"9e0d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">MOCAP \u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 <\/span><b>Outsourced Call Center \u0e41\u0e25\u0e30 Contact Center<\/b><span style=\"font-weight: 400;\"> \u0e17\u0e31\u0e49\u0e07\u0e41\u0e1a\u0e1a <\/span><b>Cloud, On-premise \u0e41\u0e25\u0e30 Hybrid<\/b><span style=\"font-weight: 400;\"> \u0e42\u0e14\u0e22\u0e43\u0e2b\u0e49\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e04\u0e27\u0e1a\u0e04\u0e39\u0e48\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07<\/span><span style=\"font-weight: 400;\">\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14\u0e04\u0e37\u0e2d \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e41\u0e04\u0e48\u0e21\u0e35 Agent \u0e41\u0e15\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training \u0e17\u0e35\u0e48\u0e15\u0e23\u0e07\u0e1a\u0e23\u0e34\u0e1a\u0e17\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coaching \u0e41\u0e25\u0e30 Quality Control \u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">KPI \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/span><\/li><\/ul><h2><b>\u0e2a\u0e23\u0e38\u0e1b<\/b><\/h2><p><span style=\"font-weight: 400;\">Call Center \u0e41\u0e25\u0e30 Contact Center \u0e08\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e14\u0e35\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48 \u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e39\u0e48\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e02\u0e2d\u0e07\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e25\u0e31\u0e01<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e17\u0e35\u0e48\u0e14\u0e35 \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e44\u0e21\u0e48\u0e02\u0e36\u0e49\u0e19\u0e01\u0e31\u0e1a\u0e14\u0e27\u0e07 \u0e41\u0e15\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88d9bcf elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"88d9bcf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bca3ca4\" data-id=\"bca3ca4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-262cfdd elementor-widget elementor-widget-heading\" data-id=\"262cfdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suggested FAQ\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370cee5 elementor-widget elementor-widget-text-editor\" data-id=\"370cee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p data-path-to-node=\"23,0,0\"><b data-path-to-node=\"23,0,0\" data-index-in-node=\"0\">Q: \u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Call Center \u0e04\u0e27\u0e23\u0e17\u0e33\u0e1a\u0e48\u0e2d\u0e22\u0e41\u0e04\u0e48\u0e44\u0e2b\u0e19?<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,1,0\"><b data-path-to-node=\"23,1,0\" data-index-in-node=\"0\">A:<\/b> \u0e04\u0e27\u0e23\u0e21\u0e35\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e17\u0e31\u0e01\u0e29\u0e30\u0e43\u0e2b\u0e21\u0e48 (Upskill) \u0e17\u0e38\u0e01\u0e44\u0e15\u0e23\u0e21\u0e32\u0e2a \u0e41\u0e25\u0e30\u0e21\u0e35\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49 Feedback \u0e08\u0e32\u0e01\u0e40\u0e04\u0e2a\u0e08\u0e23\u0e34\u0e07\u0e17\u0e38\u0e01\u0e2a\u0e31\u0e1b\u0e14\u0e32\u0e2b\u0e4c<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,2,0\"><b data-path-to-node=\"23,2,0\" data-index-in-node=\"0\">Q: \u0e15\u0e31\u0e27\u0e0a\u0e35\u0e49\u0e27\u0e31\u0e14\u0e43\u0e14\u0e1a\u0e2d\u0e01\u0e27\u0e48\u0e32\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e44\u0e14\u0e49\u0e1c\u0e25?<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,3,0\"><b data-path-to-node=\"23,3,0\" data-index-in-node=\"0\">A:<\/b> \u0e14\u0e39\u0e08\u0e32\u0e01\u0e04\u0e30\u0e41\u0e19\u0e19\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (CSAT), \u0e2d\u0e31\u0e15\u0e23\u0e32\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e43\u0e19\u0e04\u0e23\u0e31\u0e49\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 (FCR) \u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e25\u0e14\u0e25\u0e07<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,4,0\"><b data-path-to-node=\"23,4,0\" data-index-in-node=\"0\">Q: MOCAP \u0e21\u0e35\u0e08\u0e38\u0e14\u0e40\u0e14\u0e48\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21?<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,5,0\"><b data-path-to-node=\"23,5,0\" data-index-in-node=\"0\">A:<\/b> MOCAP \u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21\u0e17\u0e35\u0e48\u0e1b\u0e23\u0e31\u0e1a\u0e15\u0e32\u0e21\u0e1a\u0e23\u0e34\u0e1a\u0e17\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e23\u0e34\u0e07 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e23\u0e30\u0e1a\u0e1a Coaching \u0e17\u0e35\u0e48\u0e17\u0e31\u0e19\u0e2a\u0e21\u0e31\u0e22\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e43\u0e19\u0e17\u0e38\u0e01\u0e21\u0e34\u0e15\u0e34<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20e752e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"20e752e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2e7ce1\" data-id=\"c2e7ce1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5138279 elementor-widget elementor-widget-heading\" data-id=\"5138279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e41\u0e2b\u0e25\u0e48\u0e07\u0e2d\u0e49\u0e32\u0e07\u0e2d\u0e34\u0e07 (Reference)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6dc59 elementor-widget elementor-widget-text-editor\" data-id=\"dd6dc59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Harvard Business Review \u2013 How to Train Customer Service Employees<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/hbr.org\/2016\/07\/how-to-train-customer-service-employees\"><span style=\"font-weight: 400;\">https:\/\/hbr.org\/2016\/07\/how-to-train-customer-service-employees<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk \u2013 Customer Service Training Guide<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.zendesk.com\/th\/blog\/customer-service-training\/\"><span style=\"font-weight: 400;\">https:\/\/www.zendesk.com\/th\/blog\/customer-service-training\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">McKinsey \u2013 Building Capabilities for Customer Experience<\/li><\/ol><p><a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/building-capabilities-for-customer-experience\"><span style=\"font-weight: 400;\">https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/building-capabilities-for-customer-experience<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e47c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"c2e47c2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb3ef07\" data-id=\"2fb3ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e5c5b82 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e5c5b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ee06fc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"2ee06fc8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-44ffd1f9\" data-id=\"44ffd1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae1ea ha-dual-button--align-center ha-dual-button--tablet-align-center elementor-widget-tablet__width-initial ha-dual-button--layout-queue ha-dual-button--tablet-layout-queue ha-dual-button--mobile-layout-queue elementor-widget elementor-widget-ha-dual-button happy-addon ha-dual-button\" data-id=\"bbae1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-dual-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--left\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d-mocap\/\">\n                                                    <span >\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32<\/span>\n                                            <\/a>\n                            <span class=\"ha-dual-btn-connector ha-dual-btn-connector--text\">\n                    \u0e2b\u0e23\u0e37\u0e2d                <\/span>\n                    <\/div>\n        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--right\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\/\">\n                                                    <span >\u0e14\u0e39\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e02\u0e2d\u0e07 MOCAP<\/span>\n                                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e25\u0e07\u0e17\u0e38\u0e19\u0e01\u0e31\u0e1a\u0e23\u0e30\u0e1a\u0e1a\u0e23\u0e32\u0e04\u0e32\u0e41\u0e1e\u0e07\u0e41\u0e15\u0e48\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e44\u0e21\u0e48\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19 \u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38\u0e21\u0e32\u0e08\u0e32\u0e01\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e02\u0e32\u0e14\u0e17\u0e31\u0e01\u0e29\u0e30\u0e17\u0e35\u0e48\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07 \u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e08\u0e30\u0e1e\u0e32\u0e44\u0e1b\u0e14\u0e39\u0e04\u0e27\u0e32\u0e21\u0e15\u0e48\u0e32\u0e07\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e27\u0e34\u0e18\u0e35\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19<\/p>","protected":false},"author":6,"featured_media":48634,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[119],"tags":[154],"class_list":["post-48624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mocap-talk","tag-market-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21 Call Center &amp; Contact Center \u0e2a\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e2d\u0e32\u0e0a\u0e35\u0e1e<\/title>\n<meta name=\"description\" content=\"\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21 Call Center &amp; Contact Center \u0e22\u0e38\u0e04\u0e43\u0e2b\u0e21\u0e48\u0e08\u0e32\u0e01 MOCAP 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