{"id":48339,"date":"2026-04-03T18:01:03","date_gmt":"2026-04-03T11:01:03","guid":{"rendered":"https:\/\/www.mocap.co.th\/?p=48339"},"modified":"2026-04-03T18:04:53","modified_gmt":"2026-04-03T11:04:53","slug":"call-center-contact-center-customer-experience-cx","status":"publish","type":"post","link":"https:\/\/www.mocap.co.th\/th\/call-center-contact-center-customer-experience-cx\/","title":{"rendered":"Call Center \u0e41\u0e25\u0e30 Contact Center \u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Customer Experience"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"48339\" class=\"elementor elementor-48339\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-200880d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"200880d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7534c3\" data-id=\"2f7534c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b223186 elementor-widget elementor-widget-text-editor\" data-id=\"7b223186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e33\u0e19\u0e27\u0e19\u0e21\u0e32\u0e01\u0e25\u0e07\u0e17\u0e38\u0e19\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e41\u0e25\u0e30\u0e42\u0e1b\u0e23\u0e42\u0e21\u0e0a\u0e31\u0e48\u0e19 \u0e41\u0e15\u0e48\u0e01\u0e25\u0e31\u0e1a\u0e21\u0e2d\u0e07\u0e02\u0e49\u0e32\u0e21\u0e08\u0e38\u0e14\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e0a\u0e49\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e08\u0e23\u0e34\u0e07 \u0e19\u0e31\u0e48\u0e19\u0e04\u0e37\u0e2d <\/span><b>\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e15\u0e49\u0e2d\u0e07\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c (Customer Experience)<\/b><span style=\"font-weight: 400;\"> \u0e0b\u0e36\u0e48\u0e07 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e04\u0e37\u0e2d\u0e14\u0e48\u0e32\u0e19\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e2a\u0e48\u0e07\u0e1c\u0e25\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e14\u0e22\u0e15\u0e23\u0e07<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e07\u0e43\u0e2b\u0e21\u0e48\u0e41\u0e1a\u0e1a\u0e40\u0e1b\u0e47\u0e19\u0e25\u0e33\u0e14\u0e31\u0e1a \u0e2d\u0e48\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e07\u0e48\u0e32\u0e22 \u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48 \u201cCX \u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23\u201d \u2192 \u201cCall Center \/ Contact Center \u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e2d\u0e30\u0e44\u0e23\u0e01\u0e31\u0e1a CX\u201d \u2192 \u201c\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e04\u0e27\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e22\u0e31\u0e07\u0e44\u0e07\u201d \u0e41\u0e25\u0e30\u0e08\u0e1a\u0e14\u0e49\u0e27\u0e22\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e40\u0e0a\u0e34\u0e07\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a554921 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"a554921\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-2264e9e\" data-id=\"2264e9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-e5c8bd1\" data-id=\"e5c8bd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dda89eb elementor-widget elementor-widget-image\" data-id=\"2dda89eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"615\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-1024x615.png\" class=\"attachment-large size-large wp-image-48351\" alt=\"\u0e20\u0e32\u0e1e\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 Call Center \u0e17\u0e35\u0e48\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e21\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e (\u0e23\u0e2d\u0e2a\u0e32\u0e22\u0e22\u0e32\u0e27, \u0e2a\u0e32\u0e22\u0e2b\u0e25\u0e38\u0e14, \u0e44\u0e21\u0e48\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25) \u0e01\u0e31\u0e1a Call Center \u0e17\u0e35\u0e48\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e14\u0e35 (\u0e19\u0e48\u0e32\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e16\u0e37\u0e2d, \u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07, \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e1f\u0e31\u0e07) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e30\u0e17\u0e49\u0e2d\u0e19\u0e16\u0e36\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-1024x615.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-300x180.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-768x461.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-1536x922.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-2048x1229.png 2048w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-3-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6921396 elementor-widget elementor-widget-spacer\" data-id=\"6921396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5a0ec89f\" data-id=\"5a0ec89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e2f135 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"2e2f135\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bab9a50\" data-id=\"1bab9a50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a46378 elementor-widget elementor-widget-heading\" data-id=\"a46378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Customer Experience \u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23 \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3af879 elementor-widget elementor-widget-text-editor\" data-id=\"5f3af879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (CX)<\/b><span style=\"font-weight: 400;\"> \u0e04\u0e37\u0e2d\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e21\u0e35\u0e15\u0e48\u0e2d\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e15\u0e2d\u0e19\u0e0b\u0e37\u0e49\u0e2d \u0e41\u0e15\u0e48\u0e23\u0e27\u0e21\u0e16\u0e36\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21 \u0e01\u0e32\u0e23\u0e23\u0e49\u0e2d\u0e07\u0e40\u0e23\u0e35\u0e22\u0e19 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e2b\u0e25\u0e37\u0e2d\u0e2b\u0e25\u0e31\u0e07\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22 <\/span><span style=\"font-weight: 400;\">\u0e16\u0e49\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e41\u0e25\u0e49\u0e27\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e27\u0e48\u0e32<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e22\u0e32\u0e01<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e25\u0e48\u0e32\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e0b\u0e49\u0e33\u0e2b\u0e25\u0e32\u0e22\u0e23\u0e2d\u0e1a<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e44\u0e14\u0e49\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e44\u0e21\u0e48\u0e0a\u0e31\u0e14\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e15\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e14\u0e35\u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e32\u0e04\u0e32\u0e16\u0e39\u0e01 CX \u0e01\u0e47\u0e16\u0e37\u0e2d\u0e27\u0e48\u0e32 \u201c\u0e25\u0e49\u0e21\u201d \u0e43\u0e19\u0e2a\u0e32\u0e22\u0e15\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c698241 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"c698241\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-38a2f62f\" data-id=\"38a2f62f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-98e0f70\" data-id=\"98e0f70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e16bd99 elementor-widget elementor-widget-image\" data-id=\"2e16bd99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"615\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-1024x615.png\" class=\"attachment-large size-large wp-image-48353\" alt=\"\u0e20\u0e32\u0e1e\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 Call Center \u0e17\u0e35\u0e48\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e21\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e (\u0e23\u0e2d\u0e2a\u0e32\u0e22\u0e22\u0e32\u0e27, \u0e2a\u0e32\u0e22\u0e2b\u0e25\u0e38\u0e14, \u0e44\u0e21\u0e48\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25) \u0e01\u0e31\u0e1a Call Center \u0e17\u0e35\u0e48\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e14\u0e35 (\u0e19\u0e48\u0e32\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e16\u0e37\u0e2d, \u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07, \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e1f\u0e31\u0e07) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e30\u0e17\u0e49\u0e2d\u0e19\u0e16\u0e36\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-1024x615.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-300x180.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-768x461.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-1536x922.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-2048x1229.png 2048w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-2-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5185dc07\" data-id=\"5185dc07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5aabca elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"a5aabca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b38784a\" data-id=\"4b38784a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f1e0ec elementor-widget elementor-widget-heading\" data-id=\"21f1e0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Call Center \u0e04\u0e37\u0e2d\u0e08\u0e38\u0e14\u0e01\u0e23\u0e30\u0e17\u0e1a CX \u0e17\u0e35\u0e48\u0e41\u0e23\u0e07\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655583e8 elementor-widget elementor-widget-text-editor\" data-id=\"655583e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e32\u0e07\u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c<\/b><span style=\"font-weight: 400;\"> \u0e21\u0e31\u0e01\u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e0a\u0e49\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35\u0e1b\u0e31\u0e0d\u0e2b\u0e32 \u0e2b\u0e23\u0e37\u0e2d\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e23\u0e48\u0e07\u0e14\u0e48\u0e27\u0e19 \u0e19\u0e31\u0e48\u0e19\u0e2b\u0e21\u0e32\u0e22\u0e04\u0e27\u0e32\u0e21\u0e27\u0e48\u0e32 \u0e17\u0e38\u0e01\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a \u0e04\u0e37\u0e2d\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e48\u0e2d\u0e19\u0e44\u0e2b\u0e27\u0e01\u0e31\u0e1a\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e21\u0e32\u0e01\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e16\u0e49\u0e32 Call Center \u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e14\u0e35 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e23\u0e31\u0e1a\u0e1f\u0e31\u0e07<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e19\u0e48\u0e32\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e16\u0e37\u0e2d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e41\u0e15\u0e48\u0e16\u0e49\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22\u0e19\u0e32\u0e19 \u0e2a\u0e32\u0e22\u0e2b\u0e25\u0e38\u0e14 \u0e2b\u0e23\u0e37\u0e2d Agent \u0e44\u0e21\u0e48\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 CX \u0e08\u0e30\u0e40\u0e2a\u0e35\u0e22\u0e17\u0e31\u0e19\u0e17\u0e35 \u0e41\u0e25\u0e30\u0e01\u0e39\u0e49\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e14\u0e49\u0e22\u0e32\u0e01<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a54caf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"a54caf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b69690f\" data-id=\"b69690f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-caf3cfb\" data-id=\"caf3cfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dce242 elementor-widget elementor-widget-image\" data-id=\"6dce242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-1024x614.png\" class=\"attachment-large size-large wp-image-48352\" alt=\"\u0e20\u0e32\u0e1e\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 Call Center \u0e0a\u0e32\u0e22\u0e41\u0e25\u0e30\u0e2b\u0e0d\u0e34\u0e07\u0e2a\u0e27\u0e21\u0e0a\u0e38\u0e14\u0e2b\u0e39\u0e1f\u0e31\u0e07 (Headset) \u0e01\u0e33\u0e25\u0e31\u0e07\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e14\u0e49\u0e27\u0e22\u0e23\u0e2d\u0e22\u0e22\u0e34\u0e49\u0e21 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e2a\u0e31\u0e0d\u0e25\u0e31\u0e01\u0e29\u0e13\u0e4c\u0e1b\u0e23\u0e30\u0e01\u0e2d\u0e1a\u0e17\u0e35\u0e48\u0e2a\u0e37\u0e48\u0e2d\u0e16\u0e36\u0e07\u0e01\u0e32\u0e23\u0e15\u0e31\u0e49\u0e07\u0e04\u0e48\u0e32\u0e23\u0e30\u0e1a\u0e1a (Gear icon) \u0e01\u0e32\u0e23\u0e2a\u0e19\u0e31\u0e1a\u0e2a\u0e19\u0e38\u0e19\u0e17\u0e32\u0e07\u0e40\u0e17\u0e04\u0e19\u0e34\u0e04 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e04\u0e30\u0e41\u0e19\u0e19\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08 5 \u0e14\u0e32\u0e27 \u0e1a\u0e19\u0e1e\u0e37\u0e49\u0e19\u0e2b\u0e25\u0e31\u0e07\u0e2a\u0e35\u0e14\u0e33\u0e41\u0e25\u0e30\u0e19\u0e49\u0e33\u0e40\u0e07\u0e34\u0e19\u0e17\u0e35\u0e48\u0e14\u0e39\u0e17\u0e31\u0e19\u0e2a\u0e21\u0e31\u0e22\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-1024x614.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-300x180.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-768x461.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-1536x922.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-2048x1229.png 2048w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/04\/ContentWeb-2-2026-Recovered_Apr-2-4-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c41853 elementor-widget elementor-widget-spacer\" data-id=\"3c41853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-650e766\" data-id=\"650e766\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff465fc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"ff465fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2ea810\" data-id=\"b2ea810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78012298 elementor-widget elementor-widget-heading\" data-id=\"78012298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. \u0e17\u0e33\u0e44\u0e21 Call Center \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27\u0e44\u0e21\u0e48\u0e1e\u0e2d\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf2aab9 elementor-widget elementor-widget-text-editor\" data-id=\"7bf2aab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e44\u0e1b \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e41\u0e04\u0e48\u0e17\u0e32\u0e07\u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c \u0e41\u0e15\u0e48\u0e43\u0e0a\u0e49<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LINE \/ Chat<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facebook \/ Social Media<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e2d\u0e35\u0e40\u0e21\u0e25<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e16\u0e49\u0e32\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e41\u0e22\u0e01\u0e14\u0e39\u0e41\u0e25\u0e41\u0e15\u0e48\u0e25\u0e30\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e44\u0e14\u0e49\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07 \u0e41\u0e25\u0e30\u0e15\u0e49\u0e2d\u0e07\u0e2d\u0e18\u0e34\u0e1a\u0e32\u0e22\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e0b\u0e49\u0e33\u0e44\u0e1b\u0e21\u0e32 <\/span><span style=\"font-weight: 400;\">\u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d\u0e08\u0e38\u0e14\u0e17\u0e35\u0e48 <\/span><b>\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d<\/b><span style=\"font-weight: 400;\"> \u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e21\u0e35\u0e1a\u0e17\u0e1a\u0e32\u0e17<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51c775c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"51c775c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9fbc50\" data-id=\"b9fbc50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c3ea78 elementor-widget elementor-widget-heading\" data-id=\"2c3ea78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Contact Center \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e15\u0e48\u0e2d\u0e22\u0e2d\u0e14 CX \u0e43\u0e2b\u0e49\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd98c09 elementor-widget elementor-widget-text-editor\" data-id=\"dd98c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d<\/b><span style=\"font-weight: 400;\"> \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e23\u0e27\u0e21\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e27\u0e49\u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e17\u0e33\u0e43\u0e2b\u0e49<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent \u0e40\u0e2b\u0e47\u0e19\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e04\u0e23\u0e1a<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e25\u0e48\u0e32\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e0b\u0e49\u0e33<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e21\u0e35\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e04\u0e37\u0e2d CX \u0e17\u0e35\u0e48 \u201c\u0e25\u0e37\u0e48\u0e19\u0e44\u0e2b\u0e25\u201d \u0e41\u0e25\u0e30\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07 \u0e44\u0e21\u0e48\u0e2a\u0e30\u0e14\u0e38\u0e14\u0e15\u0e32\u0e21\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e43\u0e0a\u0e49<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-412783c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"412783c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dc88c0\" data-id=\"6dc88c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e4e3e elementor-widget elementor-widget-heading\" data-id=\"09e4e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. \u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e17\u0e35\u0e48\u0e17\u0e33\u0e43\u0e2b\u0e49 CX \u0e2a\u0e30\u0e14\u0e38\u0e14 \n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0d01d elementor-widget elementor-widget-text-editor\" data-id=\"9e0d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e21\u0e35 Call Center \u0e2b\u0e23\u0e37\u0e2d Contact Center \u0e2d\u0e22\u0e39\u0e48\u0e41\u0e25\u0e49\u0e27 \u0e41\u0e15\u0e48 CX \u0e22\u0e31\u0e07\u0e44\u0e21\u0e48\u0e14\u0e35 \u0e40\u0e1e\u0e23\u0e32\u0e30<br \/>\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e21\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e01\u0e31\u0e19<br \/>Agent \u0e44\u0e21\u0e48\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a\u0e23\u0e27\u0e21\u0e28\u0e39\u0e19\u0e22\u0e4c<br \/>\u0e44\u0e21\u0e48\u0e21\u0e35\u0e15\u0e31\u0e27\u0e0a\u0e35\u0e49\u0e27\u0e31\u0e14\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<br \/>\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01\u0e04\u0e19 \u0e41\u0e15\u0e48\u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01 \u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e23\u0e30\u0e1a\u0e1a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b25941e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"b25941e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ef7a2e\" data-id=\"5ef7a2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b6383d elementor-widget elementor-widget-heading\" data-id=\"7b6383d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. \u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e04\u0e27\u0e23\u0e44\u0e14\u0e49\u0e2d\u0e30\u0e44\u0e23\u0e08\u0e32\u0e01 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e17\u0e35\u0e48\u0e14\u0e35\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2984ed elementor-widget elementor-widget-text-editor\" data-id=\"a2984ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e2b\u0e32\u0e01 Call Center \u0e41\u0e25\u0e30 Contact Center \u0e16\u0e39\u0e01\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e21\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d CX \u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e04\u0e27\u0e23\u0e44\u0e14\u0e49<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27\u0e41\u0e25\u0e30\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a 360 \u0e2d\u0e07\u0e28\u0e32<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30 KPI \u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07 CX \u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e2a\u0e34\u0e48\u0e07\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19 CX \u0e08\u0e30\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e02\u0e49\u0e2d\u0e44\u0e14\u0e49\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c9dbcc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"8c9dbcc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7052549\" data-id=\"7052549\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2aa5093 elementor-widget elementor-widget-heading\" data-id=\"2aa5093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. CX \u0e17\u0e35\u0e48\u0e14\u0e35 \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e21\u0e32\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b99eb4 elementor-widget elementor-widget-text-editor\" data-id=\"9b99eb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e1c\u0e34\u0e14\u0e27\u0e48\u0e32\u0e41\u0e04\u0e48\u0e0b\u0e37\u0e49\u0e2d\u0e23\u0e30\u0e1a\u0e1a\u0e43\u0e2b\u0e21\u0e48 CX \u0e08\u0e30\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e17\u0e31\u0e19\u0e17\u0e35 \u0e41\u0e15\u0e48\u0e43\u0e19\u0e04\u0e27\u0e32\u0e21\u0e08\u0e23\u0e34\u0e07 CX \u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19 Agent<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e27\u0e31\u0e14\u0e1c\u0e25\u0e41\u0e25\u0e30\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d \u0e41\u0e15\u0e48\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e04\u0e37\u0e2d\u0e2b\u0e31\u0e27\u0e43\u0e08<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6c0583 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"f6c0583\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65fff0f\" data-id=\"65fff0f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc31fcc elementor-widget elementor-widget-heading\" data-id=\"cc31fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. MOCAP \u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Customer Experience \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e30\u0e1a\u0e1a<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc39e0 elementor-widget elementor-widget-text-editor\" data-id=\"9cc39e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">MOCAP \u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 <\/span><b>Outsourced Call Center \u0e41\u0e25\u0e30 Contact Center<\/b><span style=\"font-weight: 400;\"> \u0e17\u0e31\u0e49\u0e07\u0e41\u0e1a\u0e1a <\/span><b>Cloud, On\u2011premise \u0e41\u0e25\u0e30 Hybrid<\/b><span style=\"font-weight: 400;\"> \u0e42\u0e14\u0e22\u0e40\u0e23\u0e34\u0e48\u0e21\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08 Pain Point \u0e02\u0e2d\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22\u0e23\u0e30\u0e1a\u0e1a<\/span><\/p><p><span style=\"font-weight: 400;\">\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 MOCAP \u0e08\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07 Call Center \/ Contact Center \u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e1a\u0e23\u0e34\u0e1a\u0e17\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e17\u0e35\u0e21 Agent \u0e21\u0e37\u0e2d\u0e2d\u0e32\u0e0a\u0e35\u0e1e\u0e43\u0e19\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21 \u0e41\u0e25\u0e30\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e41\u0e1a\u0e1a\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e2a\u0e32\u0e01\u0e25 (COPC)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0e23\u0e30\u0e1a\u0e1a\u0e23\u0e32\u0e22\u0e07\u0e32\u0e19 (Dashboard) \u0e41\u0e25\u0e30 KPI \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e1e\u0e31\u0e12\u0e19\u0e32 CX \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Call Center \u0e41\u0e25\u0e30 Contact Center \u0e08\u0e36\u0e07\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e1d\u0e48\u0e32\u0e22\u0e23\u0e31\u0e1a\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07 \u0e41\u0e15\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e25\u0e44\u0e01\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e23\u0e30\u0e22\u0e30\u0e22\u0e32\u0e27\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92b42dd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"92b42dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c795708\" data-id=\"c795708\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cda7552 elementor-widget elementor-widget-heading\" data-id=\"cda7552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e2a\u0e23\u0e38\u0e1b\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd12355 elementor-widget elementor-widget-text-editor\" data-id=\"dd12355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer Experience \u0e17\u0e35\u0e48\u0e14\u0e35\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01\u0e08\u0e38\u0e14\u0e43\u0e14\u0e08\u0e38\u0e14\u0e2b\u0e19\u0e36\u0e48\u0e07 \u0e41\u0e15\u0e48\u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/span><\/p><p><span style=\"font-weight: 400;\">Call Center \u0e41\u0e25\u0e30 Contact Center \u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07 \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e23\u0e31\u0e01\u0e29\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e14\u0e34\u0e21 \u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08 \u0e41\u0e25\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e08\u0e32\u0e01\u0e04\u0e39\u0e48\u0e41\u0e02\u0e48\u0e07\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20e752e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"20e752e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2e7ce1\" data-id=\"c2e7ce1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5138279 elementor-widget elementor-widget-heading\" data-id=\"5138279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e41\u0e2b\u0e25\u0e48\u0e07\u0e2d\u0e49\u0e32\u0e07\u0e2d\u0e34\u0e07 (Reference)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6dc59 elementor-widget elementor-widget-text-editor\" data-id=\"dd6dc59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PwC \u2013 Future of Customer Experience<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.pwc.com\/gx\/en\/services\/consulting\/customer-experience.html\"><span style=\"font-weight: 400;\">https:\/\/www.pwc.com\/gx\/en\/services\/consulting\/customer-experience.html<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce \u2013 What Is Customer Experience?<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.salesforce.com\/resources\/articles\/customer-experience\/\"><span style=\"font-weight: 400;\">https:\/\/www.salesforce.com\/resources\/articles\/customer-experience\/<\/span><\/a><\/li><\/ol><p><span style=\"font-weight: 400;\">3. McKinsey \u2013 The Value of Getting Customer Experience Right<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-customer-experience-right\"><span style=\"font-weight: 400;\">https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-customer-experience-right<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e47c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"c2e47c2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb3ef07\" data-id=\"2fb3ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e5c5b82 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e5c5b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ee06fc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no\" data-id=\"2ee06fc8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-44ffd1f9\" data-id=\"44ffd1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae1ea ha-dual-button--align-center ha-dual-button--tablet-align-center elementor-widget-tablet__width-initial ha-dual-button--layout-queue ha-dual-button--tablet-layout-queue ha-dual-button--mobile-layout-queue elementor-widget elementor-widget-ha-dual-button happy-addon ha-dual-button\" data-id=\"bbae1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-dual-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--left\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d-mocap\/\">\n                                                    <span >\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32<\/span>\n                                            <\/a>\n                            <span class=\"ha-dual-btn-connector ha-dual-btn-connector--text\">\n                    \u0e2b\u0e23\u0e37\u0e2d                <\/span>\n                    <\/div>\n        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--right\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\/\">\n                                                    <span >\u0e14\u0e39\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e02\u0e2d\u0e07 MOCAP<\/span>\n                                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Call Center \u0e41\u0e25\u0e30 Contact Center \u0e04\u0e37\u0e2d\u0e14\u0e48\u0e32\u0e19\u0e2b\u0e19\u0e49\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07 Customer Experience (CX) \u0e42\u0e14\u0e22 Call Center \u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e1c\u0e48\u0e32\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07 \u0e02\u0e13\u0e30\u0e17\u0e35\u0e48 Contact Center \u0e23\u0e27\u0e21\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 (Omnichannel) \u0e40\u0e02\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22\u0e01\u0e31\u0e19 \u0e01\u0e32\u0e23\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a 360 \u0e2d\u0e07\u0e28\u0e32 \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19 \u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e27\u0e32\u0e21\u0e40\u0e23\u0e47\u0e27\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e41\u0e25\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19<\/p>","protected":false},"author":6,"featured_media":48360,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[119],"tags":[154],"class_list":["post-48339","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mocap-talk","tag-market-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Center \u0e41\u0e25\u0e30 Contact Center: \u0e01\u0e38\u0e0d\u0e41\u0e08\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a CX<\/title>\n<meta name=\"description\" content=\"Call Center \u0e41\u0e25\u0e30 Contact Center \u0e04\u0e37\u0e2d\u0e14\u0e48\u0e32\u0e19\u0e2b\u0e19\u0e49\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07 Customer Experience (CX) \u0e42\u0e14\u0e22 Call Center \u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e1c\u0e48\u0e32\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07 \u0e02\u0e13\u0e30\u0e17\u0e35\u0e48 Contact Center \u0e23\u0e27\u0e21\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 (Omnichannel) \u0e40\u0e02\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22\u0e01\u0e31\u0e19 \u0e01\u0e32\u0e23\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a 360 \u0e2d\u0e07\u0e28\u0e32 \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19 \u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e27\u0e32\u0e21\u0e40\u0e23\u0e47\u0e27\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 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content=\"\u0e23\u0e39\u0e49\u0e44\u0e2b\u0e21\u0e27\u0e48\u0e32 Call Center \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e41\u0e15\u0e48\u0e21\u0e31\u0e19\u0e04\u0e37\u0e2d &quot;\u0e2b\u0e31\u0e27\u0e43\u0e08&quot; \u0e02\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (CX) \u0e21\u0e32\u0e14\u0e39\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 Call Center vs Contact Center \u0e41\u0e25\u0e30\u0e27\u0e34\u0e18\u0e35\u0e17\u0e35\u0e48\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e42\u0e25\u0e01\u0e43\u0e0a\u0e49\u0e21\u0e31\u0e14\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e2b\u0e49\u0e01\u0e25\u0e31\u0e1a\u0e21\u0e32\u0e0b\u0e37\u0e49\u0e2d\u0e0b\u0e49\u0e33!\" \/>\n<meta property=\"og:url\" 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name=\"twitter:data2\" content=\"3 \u0e19\u0e32\u0e17\u0e35\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/call-center-contact-center-customer-experience-cx\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/call-center-contact-center-customer-experience-cx\\\/\"},\"author\":{\"name\":\"Production MOCAP\",\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/#\\\/schema\\\/person\\\/d08fda67cd28c28497090ff24f9a3f82\"},\"headline\":\"Call Center \u0e41\u0e25\u0e30 Contact Center \u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Customer 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