{"id":47619,"date":"2026-01-27T15:12:03","date_gmt":"2026-01-27T08:12:03","guid":{"rendered":"https:\/\/www.mocap.co.th\/?p=47619"},"modified":"2026-01-27T15:16:31","modified_gmt":"2026-01-27T08:16:31","slug":"bpo-reduce-cost","status":"publish","type":"post","link":"https:\/\/www.mocap.co.th\/th\/bpo-reduce-cost\/","title":{"rendered":"\u0e1b\u0e25\u0e14\u0e25\u0e47\u0e2d\u0e01\u0e01\u0e33\u0e44\u0e23 BPO 30% \u0e14\u0e49\u0e27\u0e22\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c 3 \u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01 \u0e2a\u0e39\u0e48\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e25\u0e34\u0e28\u0e41\u0e1a\u0e1a Digital-First"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"47619\" class=\"elementor elementor-47619\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-200880d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"200880d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7534c3\" data-id=\"2f7534c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b223186 elementor-widget elementor-widget-text-editor\" data-id=\"7b223186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e14\u0e33\u0e40\u0e19\u0e34\u0e19\u0e07\u0e32\u0e19\u0e16\u0e39\u0e01\u0e08\u0e31\u0e1a\u0e15\u0e32\u0e21\u0e2d\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e02\u0e49\u0e21\u0e07\u0e27\u0e14 \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e08\u0e33\u0e19\u0e27\u0e19\u0e21\u0e32\u0e01\u0e01\u0e33\u0e25\u0e31\u0e07\u0e40\u0e1c\u0e0a\u0e34\u0e0d\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e17\u0e49\u0e32\u0e17\u0e32\u0e22\u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 BPO (Business Process Outsourcing) \u0e17\u0e35\u0e48\u0e2a\u0e39\u0e07\u0e02\u0e36\u0e49\u0e19\u0e08\u0e32\u0e01\u0e04\u0e48\u0e32\u0e41\u0e23\u0e07\u0e17\u0e35\u0e48\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e02\u0e36\u0e49\u0e19\u0e41\u0e25\u0e30\u0e07\u0e32\u0e19\u0e40\u0e2d\u0e01\u0e2a\u0e32\u0e23\u0e17\u0e35\u0e48\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19 \u0e1a\u0e17\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e0a\u0e35\u0e49\u0e27\u0e48\u0e32 \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 BPO \u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 20\u201330% \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e25\u0e14\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e \u0e2b\u0e32\u0e01\u0e1b\u0e23\u0e31\u0e1a\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e08\u0e32\u0e01 &#8220;\u0e01\u0e32\u0e23\u0e08\u0e48\u0e32\u0e22\u0e15\u0e32\u0e21\u0e08\u0e33\u0e19\u0e27\u0e19\u0e04\u0e19&#8221; \u0e40\u0e1b\u0e47\u0e19 &#8220;\u0e01\u0e32\u0e23\u0e25\u0e07\u0e17\u0e38\u0e19\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e&#8221;<br \/>\u0e2b\u0e25\u0e31\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e04\u0e37\u0e2d \u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 3 \u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e1e\u0e34\u0e2a\u0e39\u0e08\u0e19\u0e4c\u0e41\u0e25\u0e49\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e42\u0e21\u0e40\u0e14\u0e25 BPO \u0e17\u0e35\u0e48\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19\u0e41\u0e25\u0e30\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e14\u0e49\u0e27\u0e22\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Data-Driven)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a554921 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a554921\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-2264e9e\" data-id=\"2264e9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-e5c8bd1\" data-id=\"e5c8bd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dda89eb elementor-widget elementor-widget-image\" data-id=\"2dda89eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"912\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07-1024x912.png\" class=\"attachment-large size-large wp-image-47948\" alt=\"\u0e20\u0e32\u0e1e\u0e2d\u0e34\u0e19\u0e42\u0e1f\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e41\u0e2a\u0e14\u0e07\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14 Digital BPO \u0e41\u0e25\u0e30\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21\u0e2d\u0e31\u0e08\u0e09\u0e23\u0e34\u0e22\u0e30 \u0e42\u0e14\u0e22\u0e21\u0e35\u0e2a\u0e21\u0e32\u0e23\u0e4c\u0e15\u0e42\u0e1f\u0e19\u0e41\u0e2a\u0e14\u0e07\u0e41\u0e14\u0e0a\u0e1a\u0e2d\u0e23\u0e4c\u0e14\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 \u0e23\u0e32\u0e22\u0e25\u0e49\u0e2d\u0e21\u0e14\u0e49\u0e27\u0e22\u0e2a\u0e31\u0e0d\u0e25\u0e31\u0e01\u0e29\u0e13\u0e4c\u0e23\u0e30\u0e1a\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e2b\u0e38\u0e48\u0e19\u0e22\u0e19\u0e15\u0e4c \u0e42\u0e23\u0e07\u0e07\u0e32\u0e19 \u0e04\u0e25\u0e32\u0e27\u0e14\u0e4c \u0e14\u0e32\u0e15\u0e49\u0e32 \u0e04\u0e27\u0e32\u0e21\u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07-1024x912.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07-300x267.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07-768x684.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07-13x12.png 13w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-07.png 1403w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6921396 elementor-widget elementor-widget-spacer\" data-id=\"6921396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5a0ec89f\" data-id=\"5a0ec89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e2f135 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"2e2f135\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bab9a50\" data-id=\"1bab9a50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a46378 elementor-widget elementor-widget-heading\" data-id=\"a46378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Automation \u0e01\u0e33\u0e08\u0e31\u0e14\u0e07\u0e32\u0e19\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e15\u0e48\u0e2d\u0e40\u0e04\u0e2a (AHT)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3af879 elementor-widget elementor-widget-text-editor\" data-id=\"5f3af879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e07\u0e32\u0e19\u0e43\u0e19\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23 BPO \u0e2a\u0e48\u0e27\u0e19\u0e43\u0e2b\u0e0d\u0e48\u0e21\u0e31\u0e01\u0e40\u0e1b\u0e47\u0e19\u0e07\u0e32\u0e19 Back-office \u0e17\u0e35\u0e48\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e41\u0e23\u0e01 (First-Layer Support) \u0e0b\u0e36\u0e48\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e31\u0e27\u0e09\u0e38\u0e14\u0e23\u0e31\u0e49\u0e07 AHT (Average Handling Time)<\/p><ul><li aria-level=\"1\">RPA\/IDP: \u0e43\u0e0a\u0e49 Robotic Process Automation (RPA) \u0e41\u0e25\u0e30 Intelligent Document Processing (IDP) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e07\u0e32\u0e19\u0e40\u0e2d\u0e01\u0e2a\u0e32\u0e23\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1b\u0e49\u0e2d\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 Deloitte \u0e0a\u0e35\u0e49\u0e27\u0e48\u0e32\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 RPA \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 Back-office \u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 30\u201360%<a href=\"https:\/\/www.staple.ai\/blog\/key-automation-tools-for-bpo\"> Reference: Deloitte&#8217;s 2023 study found that BPO automation saves companies up to 50% on back-office operations.<\/a><\/li><li aria-level=\"1\">Conversational AI: \u0e43\u0e0a\u0e49 Chatbot\/Voicebot \u0e23\u0e31\u0e1a\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e1e\u0e37\u0e49\u0e19\u0e10\u0e32\u0e19 \u0e17\u0e33\u0e43\u0e2b\u0e49 Agent \u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e04\u0e19\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e42\u0e1f\u0e01\u0e31\u0e2a\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e0b\u0e31\u0e1a\u0e0b\u0e49\u0e2d\u0e19\u0e2a\u0e39\u0e07\u0e01\u0e27\u0e48\u0e32 Gartner \u0e04\u0e32\u0e14\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e27\u0e48\u0e32\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e19\u0e35\u0e49\u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e41\u0e23\u0e07\u0e07\u0e32\u0e19 Contact Center \u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 $80 \u0e1e\u0e31\u0e19\u0e25\u0e49\u0e32\u0e19 \u0e20\u0e32\u0e22\u0e43\u0e19\u0e1b\u0e35 2026<a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac\"> Reference: Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026.<\/a><\/li><\/ul><p><strong>\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c<\/strong>\u00a0\u0e40\u0e21\u0e37\u0e48\u0e2d AHT \u0e25\u0e14\u0e25\u0e07 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e15\u0e48\u0e2d\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19\u0e23\u0e27\u0e21\u0e01\u0e47\u0e25\u0e14\u0e25\u0e07\u0e42\u0e14\u0e22\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23\u0e40\u0e1e\u0e34\u0e48\u0e21 FTE \u0e43\u0e2b\u0e21\u0e48<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c698241 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"c698241\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-38a2f62f\" data-id=\"38a2f62f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-98e0f70\" data-id=\"98e0f70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e16bd99 elementor-widget elementor-widget-image\" data-id=\"2e16bd99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-1024x614.png\" class=\"attachment-large size-large wp-image-47947\" alt=\"\u0e20\u0e32\u0e1e\u0e2d\u0e34\u0e19\u0e42\u0e1f\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e41\u0e2a\u0e14\u0e07\u0e17\u0e35\u0e21\u0e07\u0e32\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e01\u0e33\u0e25\u0e31\u0e07\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e41\u0e25\u0e30\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e41\u0e14\u0e0a\u0e1a\u0e2d\u0e23\u0e4c\u0e14\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25 \u0e2a\u0e37\u0e48\u0e2d\u0e16\u0e36\u0e07\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e41\u0e1a\u0e1a Data-driven, Digital BPO \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e14\u0e49\u0e27\u0e22\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-1024x614.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-300x180.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-768x461.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-1536x921.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-2048x1228.png 2048w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-08-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5185dc07\" data-id=\"5185dc07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5aabca elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a5aabca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b38784a\" data-id=\"4b38784a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f1e0ec elementor-widget elementor-widget-heading\" data-id=\"21f1e0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Workforce Optimization \u0e08\u0e31\u0e14\u0e2a\u0e23\u0e23\u0e04\u0e19\u0e15\u0e32\u0e21\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07 (Real-time Efficiency)\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655583e8 elementor-widget elementor-widget-text-editor\" data-id=\"655583e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e41\u0e1d\u0e07\u0e17\u0e35\u0e48\u0e2a\u0e39\u0e07\u0e21\u0e31\u0e01\u0e21\u0e32\u0e08\u0e32\u0e01\u0e04\u0e27\u0e32\u0e21\u0e44\u0e21\u0e48\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07\u0e08\u0e33\u0e19\u0e27\u0e19 Agent \u0e01\u0e31\u0e1a\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13 Traffic \u0e17\u0e35\u0e48\u0e41\u0e17\u0e49\u0e08\u0e23\u0e34\u0e07 (\u0e21\u0e35\u0e04\u0e19\u0e21\u0e32\u0e01\u0e40\u0e01\u0e34\u0e19\u0e44\u0e1b\u0e43\u0e19\u0e0a\u0e48\u0e27\u0e07 Off-peak \u0e41\u0e25\u0e30\u0e40\u0e01\u0e34\u0e14 Overtime \u0e43\u0e19\u0e0a\u0e48\u0e27\u0e07 Peak)<\/p><ul><li aria-level=\"1\">Data-Driven Staffing: \u0e43\u0e0a\u0e49\u0e23\u0e30\u0e1a\u0e1a Workforce Management (WFM) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1e\u0e22\u0e32\u0e01\u0e23\u0e13\u0e4c\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19 (Forecast Traffic) \u0e41\u0e25\u0e30\u0e1b\u0e23\u0e31\u0e1a\u0e15\u0e32\u0e23\u0e32\u0e07\u0e01\u0e30\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19 (Scheduling) \u0e43\u0e2b\u0e49\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e41\u0e1a\u0e1a Real-time McKinsey \u0e22\u0e37\u0e19\u0e22\u0e31\u0e19\u0e27\u0e48\u0e32\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 AI\/Optimization \u0e0a\u0e48\u0e27\u0e22\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e43\u0e19\u0e01\u0e32\u0e23\u0e27\u0e32\u0e07\u0e41\u0e1c\u0e19\u0e01\u0e33\u0e25\u0e31\u0e07\u0e04\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e19\u0e31\u0e22\u0e2a\u0e33\u0e04\u0e31\u0e0d<a href=\"https:\/\/www.mckinsey.com.br\/capabilities\/operations\/our-insights\/smart-scheduling-how-to-solve-workforce-planning-challenges-with-ai\"> Reference: Workforce optimization: Staff scheduling with AI.<\/a><\/li><li aria-level=\"1\">Cross-Skilling: \u0e1e\u0e31\u0e12\u0e19\u0e32 Agent \u0e43\u0e2b\u0e49\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22 (Cross-skill) \u0e41\u0e25\u0e30\u0e43\u0e0a\u0e49\u0e23\u0e30\u0e1a\u0e1a Skill-Based Routing \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48 Agent \u0e27\u0e48\u0e32\u0e07\u0e07\u0e32\u0e19 (Idle Time) \u0e41\u0e25\u0e30\u0e25\u0e14\u0e01\u0e32\u0e23\u0e15\u0e49\u0e2d\u0e07\u0e08\u0e48\u0e32\u0e22 Overtime \u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19 Reference: Benefits of cross-training in a skill-based routing contact center with priority queues and impatient customers &#8211; Columbia University \u0e07\u0e32\u0e19\u0e27\u0e34\u0e08\u0e31\u0e22\u0e40\u0e0a\u0e34\u0e07 Simulation <a href=\"https:\/\/www.researchgate.net\/publication\/239796262_Benefits_of_cross-training_in_a_skill-based_routing_contact_center_with_priority_queues_and_impatient_customers\">Results also demonstrate that limited cross-training with two skills per agent results in considerable performance improvements&#8230; minimizing idle time can reduce unnecessary labor costs associated with paying agents for unproductive hours.<\/a>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a54caf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a54caf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b69690f\" data-id=\"b69690f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-caf3cfb\" data-id=\"caf3cfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dce242 elementor-widget elementor-widget-image\" data-id=\"6dce242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-1024x614.png\" class=\"attachment-large size-large wp-image-47949\" alt=\"\u0e20\u0e32\u0e1e\u0e2d\u0e34\u0e19\u0e42\u0e1f\u0e01\u0e23\u0e32\u0e1f\u0e34\u0e01\u0e41\u0e2a\u0e14\u0e07\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07 Digital Contact Center \u0e42\u0e14\u0e22\u0e21\u0e35\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e2a\u0e27\u0e21\u0e2b\u0e39\u0e1f\u0e31\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e1c\u0e48\u0e32\u0e19\u0e41\u0e25\u0e47\u0e1b\u0e17\u0e47\u0e2d\u0e1b \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e01\u0e31\u0e1a\u0e17\u0e35\u0e21\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19\u0e23\u0e30\u0e1a\u0e1a\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c \u0e2a\u0e37\u0e48\u0e2d\u0e16\u0e36\u0e07 Omni-channel, Remote Operation \u0e41\u0e25\u0e30 Customer Experience\" srcset=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-1024x614.png 1024w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-300x180.png 300w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-768x460.png 768w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-1536x921.png 1536w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-2048x1228.png 2048w, https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-09-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c41853 elementor-widget elementor-widget-spacer\" data-id=\"3c41853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-650e766\" data-id=\"650e766\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff465fc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"ff465fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2ea810\" data-id=\"b2ea810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78012298 elementor-widget elementor-widget-heading\" data-id=\"78012298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Process Redesign \u0e25\u0e14 Rework \u0e41\u0e25\u0e30\u0e22\u0e49\u0e32\u0e22\u0e07\u0e32\u0e19\u0e08\u0e32\u0e01\u0e04\u0e19\u0e2a\u0e39\u0e48\u0e23\u0e30\u0e1a\u0e1a (First Time Right)\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf2aab9 elementor-widget elementor-widget-text-editor\" data-id=\"7bf2aab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e2b\u0e25\u0e32\u0e22\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e0b\u0e31\u0e1a\u0e0b\u0e49\u0e2d\u0e19\u0e40\u0e01\u0e34\u0e19\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14 Rework (\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e41\u0e01\u0e49\u0e44\u0e02\u0e0b\u0e49\u0e33) \u0e0b\u0e36\u0e48\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e41\u0e1d\u0e07\u0e17\u0e35\u0e48\u0e2a\u0e39\u0e07\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/p><ul><li aria-level=\"1\">Process Mapping \u0e41\u0e25\u0e30 Streamlining: \u0e17\u0e33\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e25\u0e30\u0e40\u0e2d\u0e35\u0e22\u0e14\u0e40\u0e1e\u0e37\u0e48\u0e2d \u0e15\u0e31\u0e14\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e2d\u0e19\u0e38\u0e21\u0e31\u0e15\u0e34\u0e17\u0e35\u0e48\u0e0b\u0e49\u0e33\u0e0b\u0e49\u0e2d\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e1b\u0e49\u0e2d\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e43\u0e19\u0e2b\u0e25\u0e32\u0e22\u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19<\/li><li aria-level=\"1\">First Time Right (FTR): \u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e32\u0e23\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e (QA Optimization) \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 Data \u0e0a\u0e35\u0e49\u0e08\u0e38\u0e14\u0e1c\u0e34\u0e14\u0e1a\u0e48\u0e2d\u0e22 (Error Pattern Analysis), Risk-based QA \u0e41\u0e25\u0e30 Check-list \u0e17\u0e35\u0e48\u0e23\u0e31\u0e14\u0e01\u0e38\u0e21\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e07\u0e32\u0e19\u0e41\u0e01\u0e49\u0e44\u0e02\u0e0b\u0e49\u0e33 (Rework) \u0e41\u0e25\u0e30\u0e25\u0e14\u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\u0e15\u0e23\u0e27\u0e08 Manual \u0e2a\u0e34\u0e48\u0e07\u0e19\u0e35\u0e49\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e07\u0e32\u0e19\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48\u0e04\u0e23\u0e31\u0e49\u0e07\u0e41\u0e23\u0e01\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e25\u0e07\u0e17\u0e38\u0e19\u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a Automation \u0e02\u0e19\u0e32\u0e14\u0e43\u0e2b\u0e0d\u0e48 KPMG \u0e23\u0e30\u0e1a\u0e38\u0e27\u0e48\u0e32\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e01\u0e33\u0e01\u0e31\u0e1a\u0e14\u0e39\u0e41\u0e25\u0e17\u0e35\u0e48\u0e14\u0e35\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e14\u0e49\u0e32\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 20%\u201330% \u0e20\u0e32\u0e22\u0e43\u0e19 3 \u0e1b\u0e35 \u0e0b\u0e36\u0e48\u0e07\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07 FTR \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e25\u0e14 Rework \u0e02\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33 <a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/sg\/pdf\/2024\/03\/beyond-savings-executive-report.pdf.coredownload.inline.pdf\">Reference: Research suggests that this will be in the region of 10 percent in cost efficiencies over the next 12 months and as high as 20-30 percent over the next three years.<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51c775c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"51c775c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9fbc50\" data-id=\"b9fbc50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c3ea78 elementor-widget elementor-widget-heading\" data-id=\"2c3ea78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e2a\u0e23\u0e38\u0e1b\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c \u0e17\u0e33\u0e44\u0e21\u0e16\u0e36\u0e07 \u201c\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e44\u0e14\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e31\u0e27\u0e40\u0e25\u0e02\u0e08\u0e23\u0e34\u0e07\u201d\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd98c09 elementor-widget elementor-widget-text-editor\" data-id=\"dd98c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">\u0e17\u0e35\u0e48\u0e21\u0e32\u0e02\u0e2d\u0e07\u0e15\u0e31\u0e27\u0e40\u0e25\u0e02 30% = \u0e15\u0e31\u0e27\u0e40\u0e25\u0e02\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e17\u0e35\u0e48 20%\u201330% \u0e40\u0e1b\u0e47\u0e19\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e2a\u0e30\u0e2a\u0e21\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e30\u0e22\u0e38\u0e01\u0e15\u0e4c\u0e43\u0e0a\u0e49 3 \u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01 \u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e1a\u0e39\u0e23\u0e13\u0e32\u0e01\u0e32\u0e23 \u0e42\u0e14\u0e22\u0e41\u0e15\u0e48\u0e25\u0e30\u0e41\u0e01\u0e19\u0e21\u0e35\u0e28\u0e31\u0e01\u0e22\u0e20\u0e32\u0e1e\u0e43\u0e19\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e37\u0e19\u0e22\u0e31\u0e19\u0e08\u0e32\u0e01\u0e07\u0e32\u0e19\u0e27\u0e34\u0e08\u0e31\u0e22\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33<ul><li aria-level=\"2\">Automation (15%-20%)<a href=\"https:\/\/www.staple.ai\/blog\/key-automation-tools-for-bpo\">\u00a0Reference: Deloitte and Gartner&#8217;s findings show potential savings up to 60% and 30% respectively.<\/a><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac\"> Reference: Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026.<\/a><\/li><li aria-level=\"2\">Workforce Optimization (10%-15%)<a href=\"https:\/\/www.mckinsey.com.br\/capabilities\/operations\/our-insights\/smart-scheduling-how-to-solve-workforce-planning-challenges-with-ai\"> Reference: McKinsey research on AI\/Optimization in workforce planning, coupled with savings from reduced Idle Time via Cross-Skilling.<\/a><\/li><li aria-level=\"2\">Process Redesign (10%-20%)<a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/sg\/pdf\/2024\/03\/beyond-savings-executive-report.pdf.coredownload.inline.pdf\">\u00a0Reference: KPMG indicates that process governance and streamlining can yield 20-30% cost efficiencies over three years.<\/a><\/li><\/ul><\/li><li aria-level=\"1\">\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e07\u0e32\u0e19\u0e41\u0e01\u0e49\u0e44\u0e02\u0e0b\u0e49\u0e33 (Rework Cost) \u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e41\u0e1d\u0e07: \u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e43\u0e19\u0e01\u0e32\u0e23\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e0b\u0e49\u0e33 \u0e04\u0e48\u0e32\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2d\u0e01\u0e2a\u0e32\u0e23 \u0e2b\u0e23\u0e37\u0e2d\u0e04\u0e48\u0e32\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e01\u0e25\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e41\u0e01\u0e49\u0e44\u0e02\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 \u0e04\u0e37\u0e2d\u0e2a\u0e34\u0e48\u0e07\u0e17\u0e35\u0e48\u0e2a\u0e34\u0e49\u0e19\u0e40\u0e1b\u0e25\u0e37\u0e2d\u0e07\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e21\u0e35\u0e43\u0e04\u0e23\u0e04\u0e33\u0e19\u0e27\u0e13 \u0e01\u0e32\u0e23\u0e17\u0e33 First Time Right (FTR) \u0e0a\u0e48\u0e27\u0e22\u0e01\u0e33\u0e08\u0e31\u0e14\u0e2a\u0e34\u0e48\u0e07\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49<\/li><li aria-level=\"1\">\u0e42\u0e21\u0e40\u0e14\u0e25\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e40\u0e1b\u0e47\u0e19\u0e41\u0e1a\u0e1a Based-on-Outcome:\u00a0<\/li><\/ul><p>\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e08\u0e48\u0e32\u0e22\u0e15\u0e32\u0e21 \u201c\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e08\u0e23\u0e34\u0e07\u0e15\u0e48\u0e2d\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19\u201d \u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e44\u0e14\u0e49\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e21\u0e32\u0e01<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-412783c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"412783c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dc88c0\" data-id=\"6dc88c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e4e3e elementor-widget elementor-widget-heading\" data-id=\"09e4e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e49\u0e32\u0e27\u0e2a\u0e39\u0e48\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e25\u0e34\u0e28\u0e14\u0e49\u0e27\u0e22 MOCAP \u0e42\u0e21\u0e40\u0e14\u0e25 BPO \u0e41\u0e2b\u0e48\u0e07\u0e2d\u0e19\u0e32\u0e04\u0e15\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0d01d elementor-widget elementor-widget-text-editor\" data-id=\"9e0d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19\u0e14\u0e49\u0e27\u0e22\u0e15\u0e31\u0e27\u0e40\u0e25\u0e02\u0e08\u0e23\u0e34\u0e07 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e01\u0e32\u0e23\u0e25\u0e14\u0e08\u0e33\u0e19\u0e27\u0e19\u0e04\u0e19 \u0e41\u0e15\u0e48\u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23 \u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e42\u0e21\u0e40\u0e14\u0e25\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 \u0e08\u0e32\u0e01\u0e40\u0e14\u0e34\u0e21\u0e17\u0e35\u0e48\u0e08\u0e48\u0e32\u0e22\u0e15\u0e32\u0e21 FTE (Full-Time Equivalent) \u0e44\u0e1b\u0e2a\u0e39\u0e48\u0e01\u0e32\u0e23\u0e08\u0e48\u0e32\u0e22\u0e15\u0e32\u0e21 Based-on-Outcome \u0e2b\u0e23\u0e37\u0e2d Cost-per-Transaction<\/p><p>MOCAP \u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e25\u0e36\u0e01\u0e0b\u0e36\u0e49\u0e07 \u0e41\u0e25\u0e30\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e1e\u0e31\u0e19\u0e18\u0e21\u0e34\u0e15\u0e23\u0e40\u0e0a\u0e34\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13 \u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e19\u0e33\u0e2b\u0e25\u0e31\u0e01\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e43\u0e19\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e42\u0e25\u0e01\u0e21\u0e32\u0e1b\u0e23\u0e30\u0e22\u0e38\u0e01\u0e15\u0e4c\u0e43\u0e0a\u0e49<\/p><ul><li aria-level=\"1\">Leverage Technology (Automation)\u00a0MOCAP \u0e04\u0e37\u0e2d\u0e1e\u0e31\u0e19\u0e18\u0e21\u0e34\u0e15\u0e23 BPO \u0e17\u0e35\u0e48\u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e21\u0e2d\u0e1a \u0e42\u0e0b\u0e25\u0e39\u0e0a\u0e31\u0e19\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 \u0e41\u0e17\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2b\u0e32\u0e1a\u0e38\u0e04\u0e25\u0e32\u0e01\u0e23\u0e41\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21 \u0e40\u0e23\u0e32\u0e19\u0e33\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35 Automation, AI \u0e41\u0e25\u0e30 Conversational Platforms \u0e21\u0e32\u0e1c\u0e2a\u0e32\u0e19\u0e23\u0e27\u0e21\u0e43\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2a\u0e21\u0e1a\u0e39\u0e23\u0e13\u0e4c \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e40\u0e23\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e25\u0e14 AHT \u0e41\u0e25\u0e30\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e15\u0e48\u0e2d\u0e40\u0e04\u0e2a\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14<\/li><li aria-level=\"1\">Predictive Workforce (Optimization) \u0e08\u0e32\u0e01\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e14\u0e49\u0e32\u0e19 Outsourced Contact Center \u0e41\u0e25\u0e30 BPO \u0e17\u0e33\u0e43\u0e2b\u0e49 MOCAP \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e04\u0e32\u0e14\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e08\u0e31\u0e14\u0e17\u0e35\u0e21\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e21\u0e01\u0e31\u0e1a\u0e41\u0e15\u0e48\u0e25\u0e30\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33 \u0e25\u0e14 Overtime \u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19 \u0e41\u0e25\u0e30\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e2a\u0e39\u0e0d\u0e40\u0e1b\u0e25\u0e48\u0e32\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e01\u0e23\u0e30\u0e17\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/li><li aria-level=\"1\">Process Excellence (Redesign)\u00a0\u0e17\u0e35\u0e21\u0e07\u0e32\u0e19 MOCAP \u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e41\u0e25\u0e30\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19 (Process Redesign) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e0b\u0e31\u0e1a\u0e0b\u0e49\u0e2d\u0e19\u0e41\u0e25\u0e30\u0e01\u0e33\u0e08\u0e31\u0e14\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e17\u0e35\u0e48\u0e01\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14 \u0e07\u0e32\u0e19\u0e41\u0e01\u0e49\u0e44\u0e02\u0e0b\u0e49\u0e33 (Rework) \u0e40\u0e23\u0e32\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e21\u0e31\u0e48\u0e19\u0e43\u0e08\u0e27\u0e48\u0e32\u0e07\u0e32\u0e19\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48\u0e04\u0e23\u0e31\u0e49\u0e07\u0e41\u0e23\u0e01 (First Time Right) \u0e41\u0e25\u0e30\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e04\u0e07\u0e17\u0e35\u0e48 (Fixed Cost) \u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 BPO \u0e43\u0e2b\u0e49\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e1c\u0e31\u0e19\u0e41\u0e1b\u0e23 (Variable Cost) \u0e17\u0e35\u0e48\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07<\/li><\/ul><p>\u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e1c\u0e2a\u0e32\u0e19\u0e23\u0e27\u0e21 3 \u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01\u0e19\u0e35\u0e49 MOCAP \u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e1a\u0e23\u0e23\u0e25\u0e38\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e43\u0e19\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 BPO \u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 20%-30% \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19 \u0e41\u0e25\u0e30\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19 BPO \u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e14\u0e49\u0e27\u0e22\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e41\u0e25\u0e30\u0e19\u0e27\u0e31\u0e15\u0e01\u0e23\u0e23\u0e21<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ff3277 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"7ff3277\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d5e1372\" data-id=\"1d5e1372\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e0ec80f elementor-widget elementor-widget-text-editor\" data-id=\"4e0ec80f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0e2d\u0e22\u0e48\u0e32\u0e1b\u0e25\u0e48\u0e2d\u0e22\u0e43\u0e2b\u0e49\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e41\u0e1d\u0e07\u0e1a\u0e31\u0e48\u0e19\u0e17\u0e2d\u0e19\u0e28\u0e31\u0e01\u0e22\u0e20\u0e32\u0e1e\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e01\u0e33\u0e44\u0e23 \u0e16\u0e36\u0e07\u0e40\u0e27\u0e25\u0e32\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e32\u0e23\u0e25\u0e07\u0e17\u0e38\u0e19\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e17\u0e35\u0e48\u0e27\u0e31\u0e14\u0e1c\u0e25\u0e44\u0e14\u0e49 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d MOCAP \u0e27\u0e31\u0e19\u0e19\u0e35\u0e49 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23 BPO \u0e41\u0e25\u0e30\u0e40\u0e23\u0e34\u0e48\u0e21\u0e15\u0e49\u0e19\u0e40\u0e2a\u0e49\u0e19\u0e17\u0e32\u0e07\u0e2a\u0e39\u0e48\u0e01\u0e32\u0e23\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e1c\u0e25\u0e08\u0e23\u0e34\u0e07<\/p><p>\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d MOCAP Limited \u0e27\u0e31\u0e19\u0e19\u0e35\u0e49<\/p><p>\ud83d\udcde \u0e42\u0e17\u0e23: 02-203-9045<br \/>\ud83d\udce7 \u0e2d\u0e35\u0e40\u0e21\u0e25: inquiry@mocap.co.th<br \/>\ud83c\udf10 \u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c:<a href=\"https:\/\/www.mocap.co.th\/th\/\"> <span style=\"font-weight: 400;\">www.mocap.co.th\u00a0 <\/span><\/a>\u0e2b\u0e23\u0e37\u0e2d\u0e14\u0e39\u0e01\u0e23\u0e13\u0e35\u0e28\u0e36\u0e01\u0e29\u0e32\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e43\u0e19\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21\u0e15\u0e48\u0e32\u0e07 \u0e46 \u0e44\u0e14\u0e49\u0e17\u0e35\u0e48 <a class=\"decorated-link cursor-pointer\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e01\u0e23\u0e13\u0e35\u0e28\u0e36\u0e01\u0e29\u0e29\/\" target=\"_new\" rel=\"noopener\" data-start=\"4051\" data-end=\"4105\">\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e23\u0e32\u0e27\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e47c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"c2e47c2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb3ef07\" data-id=\"2fb3ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e5c5b82 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e5c5b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ee06fc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"2ee06fc8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-44ffd1f9\" data-id=\"44ffd1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae1ea ha-dual-button--align-center ha-dual-button--tablet-align-center elementor-widget-tablet__width-initial ha-dual-button--layout-queue ha-dual-button--tablet-layout-queue ha-dual-button--mobile-layout-queue elementor-widget elementor-widget-ha-dual-button happy-addon ha-dual-button\" data-id=\"bbae1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-dual-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--left\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d-mocap\/\">\n                                                    <span >\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32<\/span>\n                                            <\/a>\n                            <span class=\"ha-dual-btn-connector ha-dual-btn-connector--text\">\n                    \u0e2b\u0e23\u0e37\u0e2d                <\/span>\n                    <\/div>\n        <div class=\"ha-dual-btn-wrapper\">\n            <a class=\"ha-dual-btn ha-dual-btn--right\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\/\">\n                                                    <span >\u0e14\u0e39\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e02\u0e2d\u0e07 MOCAP<\/span>\n                                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>BPO \u0e44\u0e21\u0e48\u0e04\u0e27\u0e23\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e17\u0e35\u0e48\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e02\u0e36\u0e49\u0e19\u0e15\u0e32\u0e21\u0e08\u0e33\u0e19\u0e27\u0e19\u0e04\u0e19 \u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e2a\u0e23\u0e38\u0e1b 3 \u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c Digital-First \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 BPO \u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07\u0e16\u0e36\u0e07 30% \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e25\u0e14\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e07\u0e32\u0e19<\/p>","protected":false},"author":6,"featured_media":47950,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[119],"tags":[142,143,164],"class_list":["post-47619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mocap-talk","tag-call-center","tag-contact-center","tag-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BPO \u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e44\u0e14\u0e49 30% \u0e14\u0e49\u0e27\u0e22\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c Digital-First 3 \u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01<\/title>\n<meta name=\"description\" content=\"BPO \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e44\u0e14\u0e49\u0e16\u0e36\u0e07 20\u201330% \u0e14\u0e49\u0e27\u0e22 Automation, Workforce Optimization \u0e41\u0e25\u0e30 Process Redesign \u0e41\u0e1a\u0e1a Digital-First\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mocap.co.th\/th\/bpo-reduce-cost\/\" \/>\n<meta property=\"og:locale\" content=\"th_TH\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPO \u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 30% \u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e25\u0e14\u0e04\u0e19\" \/>\n<meta property=\"og:description\" content=\"BPO \u0e22\u0e38\u0e04\u0e43\u0e2b\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e04\u0e34\u0e14\u0e41\u0e1a\u0e1a Digital-First \u0e1a\u0e17\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e19\u0e35\u0e49\u0e40\u0e1c\u0e22 3 \u0e41\u0e01\u0e19\u0e2b\u0e25\u0e31\u0e01\u0e17\u0e35\u0e48\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e43\u0e0a\u0e49\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19 BPO \u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07 \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e01\u0e23\u0e30\u0e17\u0e1a\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mocap.co.th\/th\/bpo-reduce-cost\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mocap\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-27T08:12:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-27T08:16:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mocap.co.th\/wp-content\/uploads\/2026\/01\/Content-2026-10.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2084\" \/>\n\t<meta property=\"og:image:height\" content=\"1251\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Production MOCAP\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Production MOCAP\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 \u0e19\u0e32\u0e17\u0e35\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/bpo-reduce-cost\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/bpo-reduce-cost\\\/\"},\"author\":{\"name\":\"Production MOCAP\",\"@id\":\"https:\\\/\\\/www.mocap.co.th\\\/#\\\/schema\\\/person\\\/d08fda67cd28c28497090ff24f9a3f82\"},\"headline\":\"\u0e1b\u0e25\u0e14\u0e25\u0e47\u0e2d\u0e01\u0e01\u0e33\u0e44\u0e23 BPO 30% \u0e14\u0e49\u0e27\u0e22\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c 3 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