{"id":23669,"date":"2022-11-03T13:51:13","date_gmt":"2022-11-03T06:51:13","guid":{"rendered":"https:\/\/www.mocap.co.th\/?p=23669"},"modified":"2025-09-29T13:28:09","modified_gmt":"2025-09-29T06:28:09","slug":"customer-experience-call-center-contact-center","status":"publish","type":"post","link":"https:\/\/www.mocap.co.th\/th\/customer-experience-call-center-contact-center\/","title":{"rendered":"\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (Customer Experience) \u0e15\u0e48\u0e2d\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e04\u0e2d\u0e25\u0e40\u0e0b\u0e47\u0e19\u0e40\u0e15\u0e2d\u0e23\u0e4c\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23669\" class=\"elementor elementor-23669\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div 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style=\"font-size: 16px;\" data-fusion-font=\"true\">\u0e22\u0e37\u0e19\u0e22\u0e31\u0e19\u0e14\u0e49\u0e27\u0e22\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01 Verint Experience Index (VXI) \u0e17\u0e35\u0e48\u0e23\u0e30\u0e1a\u0e38\u0e27\u0e48\u0e32 <\/span><b style=\"color: var(--awb-custom_color_1); font-size: 16px;\" data-fusion-font=\"true\">\u0e01\u0e32\u0e23\u0e1e\u0e39\u0e14\u0e04\u0e38\u0e22\u0e01\u0e31\u0e1a\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 Call Center \/ Contact Center \u0e22\u0e31\u0e07\u0e04\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e21\u0e32\u0e01\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e42\u0e14\u0e22 83%<\/b><span style=\"font-size: 16px;\" data-fusion-font=\"true\"> 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\u0e41\u0e15\u0e48\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e17\u0e35\u0e48\u0e0b\u0e31\u0e1a\u0e0b\u0e49\u0e2d\u0e19\u0e01\u0e27\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19\u0e22\u0e31\u0e07\u0e04\u0e07\u0e15\u0e49\u0e2d\u0e07\u0e2d\u0e32\u0e28\u0e31\u0e22\u0e01\u0e32\u0e23\u0e2d\u0e18\u0e34\u0e1a\u0e32\u0e22\u0e41\u0e25\u0e30\u0e42\u0e15\u0e49\u0e15\u0e2d\u0e1a\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07\u0e1a\u0e38\u0e04\u0e04\u0e25 \u0e19\u0e31\u0e48\u0e19\u0e2b\u0e21\u0e32\u0e22\u0e04\u0e27\u0e32\u0e21\u0e27\u0e48\u0e32 Call Center \/ Contact Center \u0e22\u0e31\u0e07\u0e04\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e48\u0e27\u0e19\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e22\u0e39\u0e48\u0e40\u0e2a\u0e21\u0e2d<\/span><\/span><\/p><p><span style=\"font-size: 17px; color: var(--awb-color7);\" data-fusion-font=\"true\"><b style=\"color: var(--awb-custom_color_1); font-size: 16px;\" data-fusion-font=\"true\">Customer Experience<\/b><span style=\"font-size: 16px;\" data-fusion-font=\"true\"> \u0e08\u0e36\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e17\u0e23\u0e19\u0e14\u0e4c\u0e17\u0e35\u0e48\u0e17\u0e49\u0e32\u0e17\u0e32\u0e22\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19 \u0e23\u0e27\u0e21\u0e17\u0e31\u0e49\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e14\u0e35\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19 Call Center \/ Contact Center \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e19\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2d\u0e31\u0e19\u0e21\u0e35\u0e04\u0e48\u0e32\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e23\u0e32\u0e22\u0e44\u0e14\u0e49\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e44\u0e14\u0e49\u0e21\u0e32\u0e01\u0e22\u0e34\u0e48\u0e07\u0e02\u0e36\u0e49\u0e19<\/span><\/span><\/p><p><span style=\"color: var(--awb-color7);\"><b style=\"color: var(--awb-custom_color_1);\"><a style=\"color: var(--awb-custom_color_1);\" href=\"https:\/\/www.mocap.co.th\/th\/service-th\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07 MOCAP<\/a><\/b><\/span><br \/><span style=\"color: var(--awb-color7);\">\u0e42\u0e17\u0e23: +66 2203 9000 | \u0e27\u0e31\u0e19\u0e08\u0e31\u0e19\u0e17\u0e23\u0e4c \u2013 \u0e28\u0e38\u0e01\u0e23\u0e4c: 8:30 \u2013 17:30 \u0e19.<\/span><br \/><span style=\"color: var(--awb-color7);\">\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 : inquiry@mocap.co.th<\/span><br \/><span style=\"color: var(--awb-color7);\">\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e2a\u0e21\u0e31\u0e04\u0e23\u0e07\u0e32\u0e19: <span style=\"color: var(--awb-custom_color_1);\"><a style=\"color: var(--awb-custom17);\" href=\"https:\/\/www.mocap.co.th\/th\/\u0e07\u0e32\u0e19\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0e14\u0e39\u0e15\u0e33\u0e41\u0e2b\u0e19\u0e48\u0e07\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e19\u0e43\u0e08<\/a><\/span><\/span><\/p><hr \/><p><span style=\"color: #097bf4;\"><span style=\"font-size: 17px;\"><span style=\"color: var(--awb-color4); font-size: 14px; line-height: 15px;\" data-fusion-font=\"true\"><b style=\"font-size: 12px;\" data-fusion-font=\"true\">References<\/b><span style=\"font-size: 12px;\" data-fusion-font=\"true\"> :<\/span><\/span><br \/><a href=\"https:\/\/www.hotjar.com\/customer-experience\/\"><span style=\"color: var(--awb-color4); font-size: 12px; line-height: 15px;\" data-fusion-font=\"true\">https:\/\/www.hotjar.com\/customer-experience\/<\/span><\/a><br \/><a href=\"https:\/\/www.cmswire.com\/customer-experience\/why-the-contact-center-is-essential-to-the-customer-experience\/\"><span style=\"color: var(--awb-color4); font-size: 12px; line-height: 15px;\" data-fusion-font=\"true\">https:\/\/www.cmswire.com\/customer-experience\/why-the-contact-center-is-essential-to-the-customer-experience\/<\/span><\/a><br \/><a href=\"https:\/\/connect.verint.com\/b\/customer-engagement\/posts\/why-the-contact-center-is-essential-to-the-customer-experience\"><span style=\"color: var(--awb-color4); font-size: 12px; line-height: 15px;\" data-fusion-font=\"true\">https:\/\/connect.verint.com\/b\/customer-engagement\/posts\/why-the-contact-center-is-essential-to-the-customer-experience<\/span><\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0e23\u0e39\u0e49\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48 \u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e41\u0e25\u0e30\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e02\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 Call Center \/ Contact Center \u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<br \/>\n\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e38\u0e0d\u0e41\u0e08\u0e2a\u0e39\u0e48\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e02\u0e2d\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e16\u0e37\u0e2d\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e43\u0e19\u0e27\u0e34\u0e18\u0e35\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e17\u0e35\u0e48\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e41\u0e25\u0e30\u0e44\u0e21\u0e48\u0e04\u0e27\u0e23\u0e21\u0e2d\u0e07\u0e02\u0e49\u0e32\u0e21<\/p>","protected":false},"author":15,"featured_media":45359,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[119],"tags":[],"class_list":["post-23669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mocap-talk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07 Customer Experience \u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 Call Center \u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19 -<\/title>\n<meta name=\"description\" content=\"\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07 Customer Experience \u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 Call Center 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