MOCAP

MOCAP is outsourcing company of Contact Center, BPO, and Market Research in Bangkok, Thailand. MOCAP is running outsourcing business over 10 years to meet client clear-unclear needs throughout customer support, telemarketing, deepen and flexible market research.

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Contact Center

We can provide outbound solutions ( B to C, B to B) via Phone, Chat, Email, SMS, and SNS. We will be able to generate more effective & higher reachable target by our own knowledge, database list and analysis adapting by the client requirement.

 

Inbound

  • Call Center Application & System Licensing
  • Turnkey Solution
  • Facility Rental

Outbound

We can provide outbound solutions ( B to C, B to B) via Phone, Chat, Email, SMS, and SNS. We will be able to generate more effective & higher reachable target by our own knowledge, database list and analysis adapting by the client requirement.

  • Telesales Outbound Contact Center
  • Lead Generation and Appointment
  • Campaign Invitation Welcome Call

Facility Service

  • Call Center Application & System Licensing
  • Turnkey Solution
  • Facility Rental

Other Contact Center Solutions

  • Data Cleansing
  • Contact Center Turn-Key Solution
  • Contact Center Facility Rental
  • Contact Center Assessment and Consultation

Market Research

MOCAP has worked closely with our clients in delivering practical & insightful results across all industries and areas throughout the Asia Pacific Region.

Our research is driven by strategic and innovative thinking. Major areas of services include market feasibility studies, market opportunities assessment,

  • Market & Competitor Survey
  • Customer Satisfaction Survey
  • Brand Health Check
  • Usage and Attitude (U&A)
  • Concept Testing
  • Mystery Shopping
  • Social Network Monitoring

Methodology

  • Face-to-Face
  • In-dept Interview
  • Focus Group Discussion
  • Online Survey
  • Tele Survey
  • Desk Research

E-Commerce & Social Commerce

We are providing solutions of E-Commerce & Social Commerce to support business of clients.

  • E-store setup/ marketplace management

    Selecting and configuring an e-commerce platform (like Shopify, WooCommerce, or BigCommerce). Setting up product catalogs, pricing, payment gateways, and shipping options.

  • Social commerce management

    Social Commerce involves selling products directly through social media platforms like Instagram, Facebook, TikTok. It leverages the social networks’ native tools to integrate shopping features into posts, stories, or ads.

  • Content Monitoring

    Creating engaging content that drives traffic and encourages users to make purchases within the platform itself, without needing to visit an external website. Utilizing features like shoppable posts, and social checkouts.

BPO Service

We are providing solutions of Business Process Outsourcing (BPO) to support for non-core business of clients. As BPO outsourcer, MOCAP has widen range of process knowledge and practices how to handle BPO business.

  • Document Scanning
  • Data Collection / Data Entry
  • Data Cleansing
  • Data Sourcing
  • Refund & Recall
  • Content Recording
  • KYC Processing
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