MOCAP’s Call Center Services
Since 1997, MOCAP has been wide range of call center services and solutions to meet maximization of client needs. Nowadays, there lots of contact channels with end-users, such as Facebook, LINE, SMS, Mobile Apps, and so on. We are adjusting latest customer’s contact channels and providing outbound, inbound, and digital marketing via these channels.
We can provide outbound solutions ( B to C, B to B) via Phone, Chat, Email, SMS, and SNS. We will be able to generate more effective & high reachable target by our own knowledge, database list and analysis adapting by the client requirement. That is why we can approach the high potential customers effectively. Also by providing sufficient technology such as predictive dialer, SMS broadcasting, we convince to promise to all clients that we can do the most effective approach to the potential consumers.
Regarding the call result, we can also feed back to the client as qualitative and quantitative report, such as Statistic report , Voice of Customer (VOC) analysis report, and analytical visual report in order to contribute to review and improving the strategy of clients. We address that key important activity is PDCA. This is our key point that client always appreciates for our performance.
Telesales Outbound Call Center Services
We are specially selected, well-trained and experienced in based on the talk script and we are adaptable for unscripted well talk, up-sell, cross-sell approach all the potential customers. Our Telesales Agents are highly knowledgeable of client products and services and dedicated for the duration of your sales cycle.
Target Products for Sales
Sales for Insurance Policy (Life, PA, etc)
Credit Card (or any membership card)
Lead Generation and Appointment Outbound
Find potential or prospect is first step of sales activity on B to B model. Our Lead Generation Service can consult targeting of potentials for Lead Generations. Our Agent call out to generate lead and make an appointment behalf of client with fully understand client’s service or product.
Tele-Marketing Outbound Call Center Services
Tele-Marketing outbound call, our goal is to turn each outbound Tele-Marketing contact into expected results. We select, assign, train, supervise and monitor our call center agents. We have a special know-how to generate the effective talk script from our past experience.
Campaign Invitation Outbound Call Center Services
Required some agents to call-out to send special invitation for your campaign? This service is to promote your prospects about any upcoming campaign, promotion, or other various information that you would like your prospects to know. This telephone approach can enhance the reach rate as well as hear actual voice from prospects. Our special trained outbound agents will clearly deliver messages to your prospects.
Welcome Outbound Call Center Services
Required some agents to call-out to greet with your customers? This service is to send special greetings to your prospects at any special occasion, such as New Year & Christmas. Our specialized outbound agents will courteously send clear & courteous greetings on behalf of your company. Voice greetings must be appreciated among your prospects and our specialized outbound agent will accommodate your prospects with professional manners & attitude.
We can provide a professional inbound call center service to any client who wants to set up the call center. You can save cost for initial set up fee for your own call center and hiring staff and continuous training to all agents. We can support from quite small size of call center such as one seat, up to huge inbound call center.
We also prepare the high-end call center technology such as IP based PBX, ACD, IVR for divert to most appropriate agents to apply the customer’s call.
Inbound Customer Support
To Achieve high customer satisfaction based on the call center mission and for encouragement of client value. To handle general inquiries, reservation, and complaint, with dig customer’s insight. To save the cost of client, to arrange appropriate workload with accurate of incoming inbound calls.
Inbound Order Taking
To take an order of food delivery, products, or client’s services via inbound calls. MOCAP cannot only provide telephone system but also CRM, Payment System, and Map with POI based on client’s requirement. It can be realized because MOCAP has well-experienced in-house programmers.
MOCAP is one stop service provider. MOCAP can provide services at place where customers contact with client’s channel. Call Center and Digital Marketing ( google PPC, SEO,SEM, Facebook, Social Listening, ) is having strong positive synergy toward customer experience.
Facebook Marketing/ SNS Monitoring
MOCAP understand Facebook Marketing and Social Networking Services are strong marketing channel to maximize customer’s engagement and client value in Thai market. Facebook or SNS is good affinity with call center service. MOCAP can manage all contact channel toward end-users.
Other Call Center Solution
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Call center Assessment and Consultation
Each of our Call Centers is an autonomous unit. Prior to establishment a call center faces a number of issues; decision on a vision, selection facilities, and equipment, hiring and training staff, managing the organization and forming strategies. Because Call Centers are the main connection point to customers, problems have potential to erode the corporate base. As a Call Center specialist, MOCAP provides systematic knowledge and solutions for every stage of Call Center development.
Call Center Facility Rental
High level facility for call center / contact center equipped with secured system, secured network. Comfortable atmospheres exactly we will provide to any clients. You just focus on how to manage the human resources and operations. If this is you want to set up the call center with fastest (minimize the lead time), secured, reliable, and well-managed, you have no choice to select other way.
Call Center Turn Key Solution
Select the most cost effective Call Center System. How many functions can you use in reality? Since most of the famous Call Center system in the world can prepare the various kinds of functions with enormous fee, but if you prefer the basic function with cost effective and stable, you can consider our Turn-Key solution.