A. Predictive Dialing
Description : With predictive dialing, QCall will automatic dial and transfer answered-only call to available agent. This provides a very productive environment for busy outbound contact center.
Description : With predictive dialing, QCall will automatic dial and transfer answered-only call to available agent. This provides a very productive environment for busy outbound contact center.
Description : For large contact center, QCall can be installed as HA or clustering in order to increase system stability and reliability.