|
|
Call Center (Inbound) Service
|
|
 |
SERVICE OUTLINE
We can provide a professional inbound call center service to any client who want to set up the call center. You can save money for initial set up fee for your own call center and hiring staff and continuous training to all agents. We can support from quite small size of call center such as one seat, up to huge inbound call center.
We also prepare the high-end call center technology such as IP based PBX, ACD, IVR for divert to most appropriate agent to apply the customer’s call.
|
ALL down to learn more about our inbound service call center.
Order Inquiry and Taking Services
Technical Support (Help Desk) Services
Customer Care Services
Inquiry Handling Service
Answering Service
Toll free Service
Get the most from the customer calls with our IVR
We can provide the well-supported IVR (Interactive Voice Response) system. MOCAP has the experience, expertise and robust technology to make IVR work for any client. Consult with us to devise a caller-friendly script tailored to your individualized needs and designed to minimize live agent involvement. Reduce live agent call handling time and save cost by our IVR.
24-7 Provision
We can provide in-depth customer service support 24 hours per day.
Any requirement for mid-night operation or even weekend operations , please feel free to contact us. We will not let you miss your important calls. We will leave all important hot voice from caller to you through on time report.
|
 |
|
|
|
|
