|
|
Facility Rental Service
|
|
|
SERVICE OUTLINE
<What is facility rental service?>
We can provide the high level facility for call center / contact center equipped with secured system such as ID card entrance system, access to the secured network (VPN will be provided by optional service). Regarding “call center setup plan”, you don’t need to set up by your site. Just you concerned is to how to manage the human resources. If you want to set up the call center with fastest, secured , most reliable, most well-managed ,you have no choice to select other way. |
|
|
|
<Benefit for users>
> Minimize the initial cost. (There is no need to invest a huge amount of investment.)
> Minimize the Lead time for setting period.
> No need to have a special knowledge about the Call Center Technology.
> Release from the labor management for IT staffs.
> Monitoring through the operation hours and apply very soon after in case trouble happened.
|
|
|
|
<Standard workflow for setup period after the Purchasing Order>
(All process will be executed as a standardized work flow, it reduce the lead time and minimize the work load.)
|
<Basic Service Component>
- Basic operation hour
> Mon-Fri (exclude Thai national holiday)
> day time (8:30—17:30)
- Space Facility
> Secured room with separated partition.
- General Equipment facility
> Air condition
In case of extra hour operation, we can
Provide the spirit type air condition
(24H * 7 days as a option)
> Desk / Chair / Booth with partition.
> Computer set
> Telephone (Soft phone) with headset.
> ID Card to manage IN-OUT. (to all staffs).
|
|
<Optional Service Component>
- Call Center Basic System
ACD, IVR, Voice Recording ,
Billing data report , Real time monitoring tool.
- Access to the internet
- General CRM system
- Access to File Server
- VPN connection with your site.
|
|
|
|
|
