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Call Centre Consultation Service
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BACKGROUND
Call Center Establishment equals with Company Establishment, Professional Consultation services shall be installed.
Each of our call center is an autonomous unit. Prior to establishment a call center faces a number of issues ; decision on a vision, selecting facilities, and equipment, hiring and training staff, managing the organization and forming strategies. Because call centers are the main connection point to customers, problem have the potential to erode the corporate base. As a call center specialist, MOCAP provides systematic knowledge and solutions for every stage of call center development. |
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SERVICE OUTLINE
<What kinds of consultation can we provide?>
It has been said when you setup the call centre, you have to design with a high level quality in terms of Network, Information system development, Coaching the staff and Management issue.
With categorization and analysis of these above four elements from the point of quality, effective, value creation, we can support by designing and building the contact centre that client requests to us.
>>At the TIME for setting up the call centre
When your company start to set up of Call Centre or Contact Center, either big scale, or small scale, how do you start to do? We can consult and organize to you about any issues to setup the call centre. We have been developing a standard check list and task knowledge for preparing the call center. Of course, you can use our centre as fully outsourcing including human resource management as well as facility.
>>At the TIME for evaluation of your existing Call Centre.
Whenever you are required to evaluate your Call Centre Quality such as agent performance, achievement ratio for KPI, infrastructure, We can propose the consultation service.
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SERVICE CASE STUDY
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