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BUSINESS TREND FOR BPO
BPO (Business Process Outsourcing) is a new trend. This increasing trend of relocating entire business functions to either self-owned or third-party service provider, such as our services. More recently it is also used by service oriented businesses, such as the Bank sectors client who outsourced their entire Human Resources function to the BPO firm. We can also provide the BPO services based on our expertise both front office and back office support.
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BPO Concept
BPO is to outsource any non-core processes in company to outsourcing company. By outsourcing to the outsourcing company, Your company can focus on your own core business , can minimize the cost and maximize your core business then finally make more compititiveness power.
What is a our expertise service type for BPO?
> Document Support Services
Data Cleansing Services (Customer database update)
Document Digitalization Services (voice to digital , photo to digital picture)
> Order Receiving & Delivery fulfillment Services
> Market Research Services
> Proactive tele-sales, Sales Support Services (Appointment)
> Shared Services for risk Management
> IT software development / Remote monitoring Services
> Recruitment Services
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What are the reasons for outsourcing?
| Reason
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Savings |
| Cost Reduction |
43%
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| Focus |
35% |
| Access to Special Enterprise |
32% |
| Resource related reasons
(Relieve resource constraints) |
51% |
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Service Example <Document Support Services ; Data Cleansing Services>
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We can provide the data cleansing service.
- Our outbound call can keep the customer data updated.
- When we call to each customer , we can cross/up sell followed by the talk script
that client request us to do.
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Service Example <Document Digitalization Services>
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We can provide the digitalized documentation.
- Any kinds of paper convert to PDF file with index and provide either media (delivery)
or keep them in our server and client can access and search via internet.
- All voice file convert to Text data with index.
Option 1 > Full text conversion service.
Option 2 > Key word (only) conversion service).
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