Payment/Debt Collection Outbound Service
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SERVICE OUTLINE
Our Payment/Debt Collection service can be utilized in the following cases;
-Payment announcement service for overdue customers
-Initial debt collection service to overdue customers
-2nd & 3rd collection approach to heavy overdue customers
[Basic Service Flow]
-Calling lists (overdue) to be submitted by Client.
-Based on the calling lists above, we can make outbound calls by our well
trained operators.
-Calling results to be keyed into the system then we can analyze our
results and improve the collection rates.
-Recalling process to be conducted when payment has not been confirmed.
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>Recommended Companies
> For those companies who are willing to improve debt collection ratio.
> For those companies who are willing to minimize the collection costs
> For those companies who are willing to conduct effective collecting process.
> For those companies who operate its own payment/debt collection process
internally but facing difficulties to adjust the agents allocation between
peak & off-peak time. We are able to flexibly assign number of agents,
especially for overflow period.
> For those companies who are willing to open payment/debt collection
process newly.
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>Optional Services
For more effective collection or higher collection rate, we can prepare the optional services as follows.
Prior Calling Service
Thanks call for payment (Thank customers after payment confirmation.
SMS sending service
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>Our Services Advantage
By utilizing our service, you will be satisfied
- To minimize cost per call and to increase number of calls by assigning dedicated outbound operators
- To flexibly conduct the operation by assigning part timers for short period of time
- To maximize the collection rate(%) by conducting talk skill training and know-how regarding when and how
should we call ?
- To increase talk skill by solid monitoring process
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